Juan Ignacio Dragovich
Collegeville,PA
Summary
Results-driven IT Project Leader recognized for high productivity and efficient task completion. Skilled in strategic planning, risk management, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring projects are delivered on time and within budget. Committed to fostering collaboration and innovation in every project undertaken.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Future Selling model lead
MSD (Merck Sharp and Dhome)
01.2022 - 01.2023
- Researched the market to discover current trends and customer demands.
- Performed cost-benefit analysis to evaluate project feasibility.
- Provided recommendations based on data analysis results.
- Identified opportunities for process improvements across the organization.
Territory Manager Global Product Owner
Merck Sharp & Dohme
01.2019 - 01.2022
- Partnership local business for optimal global sales force territories design on support of sales strategy on more than 90 markets
- Established relationships with key customers, vendors, and distributors in the area.
- Identified areas of improvement for increasing efficiency of operations within the region.
- Developed and implemented strategies to increase sales in assigned territory.
Latin America Customer Enagagement IT Lead
Merck Sharp & Dohme, Msd
01.2011 - 01.2018
- Identified key areas of improvement in the customer experience process and provided recommendations for change.
- Collaborated with marketing team members to develop campaigns that drive customer engagement.
- Developed and implemented customer engagement strategies.
- Built relationships with customers by responding quickly to their inquiries and requests.
Project Manager
Verizon Business Argentina
01.2006 - 01.2011
- Conducted regular status meetings with internal teams and external partners to track progress against established milestones.
- Analyzed data from various sources such as surveys, interviews, focus groups. to inform decision-making related to projects.
- Presented findings from data analysis in a clear, concise manner that was easily understood by stakeholders at all levels of the organization.
System Analyst
Santander group
01.2001 - 01.2006
- Analysis, Design, Codification and Production implementation
- Mainframe and Java components
- Strong contact with internal users for needs revelation and daily support issues
- Daily collaboration with External and Internal IT support for new technologies analysis and implemented ones.
Project Lead
Citibank NA
01.1998 - 01.2001
- Project Lead for a payments system required for the bank, which major functionality is Latin American payables consolidation from a centralized location offering single bank contact to the customers
- Worked with a small group of talented and innovating analysts and programmers
- Giving Production support which requires instant solutions with time pressure, and long-term vision
- Analyzed new capabilities requirements and defining its regression tests schedule and implementation, with technical customer staff, which must not affect production services.
Software Engineer
Citibank NA
Fort Lauderdale, FL
01.1997 - 01.1998
- Functional and Technical analysis
- COBOL and Java coding
- Supporting US customers in Fort Lauderdale, FL
Project Leader - System Analyst
Interbit Argentina
01.1996 - 01.1997
- System Analyst of Reengineering project from legacy outdated technology into SQL/Java
- Full business process redesign accordingly.
Mainframe Developer
Banca Nazionale del Lavoro
01.1994 - 01.1996
- Mainframe Developer for credit/debit cards system
- OS-390 Cobol/ CICS/ DB2/JCL environment
- Technical requirements design, development and implementation.
NBeX Product lead
MSD (Merck Sharp and Dhome)
01.2023
- As the Product Lead for NBEX Solution, I spearhead the development and optimization of an innovative Omnichannel Strategy engine
- Leveraging advanced Machine Learning Models and strategic business rules, NBEX delivers tailored content across multiple channels to enhance personalized customer experiences
- In this role, I drive the strategic direction, oversee development initiatives, and collaborate closely with cross-functional teams to ensure the seamless integration and effectiveness of NBEX across diverse platforms and channels.
Education
Data Science Certificate - Data Science
Saint Joseph's University
Philadelphia, PA10-2024
Python Developer - Data Science
Harvard University
Cambridge, MA12-2023
Project Manager Professional - Project Management
Project Management Institute
Buenos Aires, Argentina03-2011
Bachelor of Computer Science - Information Technology
University of Buenos Aires (Argentina)
Buenos Aires, Argentina03-1996
Master of Science - Business Intelligence & Analytics
Saint Joseph's University
Philadelphia, PASkills
- Omnichannel Digital Strategy
- Portfolio Development
- Self Motivation
- Organizational Skills
- IT technical team leadership
- Software design and architecture
- Business needs analysis
- Machine Learning Models
- Customer engagement capabilities
- HCP experience and promotional efficiencies
Certification
- Project Manager Professional (PMP 1457314), 2011
- Certified Scrum Master (CSM), 2010
- Harvard Online. Python Programming, 2023
- Veeva certified Admin and trainer, 2015
- Java Programming, 2002
- Oracle DBA, 2001
- Technician in Network Computing and Telecommunications, 1998
Citizenship
- Argentinian
- Italian
Languages
- English
- Spanish
Languages
English
Full Professional
Spanish
Native/ Bilingual
Italian
Limited
Timeline
NBeX Product lead
MSD (Merck Sharp and Dhome)
01.2023
Future Selling model lead
MSD (Merck Sharp and Dhome)
01.2022 - 01.2023
Territory Manager Global Product Owner
Merck Sharp & Dohme
01.2019 - 01.2022
Latin America Customer Enagagement IT Lead
Merck Sharp & Dohme, Msd
01.2011 - 01.2018
Project Manager
Verizon Business Argentina
01.2006 - 01.2011
System Analyst
Santander group
01.2001 - 01.2006
Project Lead
Citibank NA
01.1998 - 01.2001
Software Engineer
Citibank NA
01.1997 - 01.1998
Project Leader - System Analyst
Interbit Argentina
01.1996 - 01.1997
Mainframe Developer
Banca Nazionale del Lavoro
01.1994 - 01.1996
- Project Manager Professional (PMP 1457314), 2011
- Certified Scrum Master (CSM), 2010
- Harvard Online. Python Programming, 2023
- Veeva certified Admin and trainer, 2015
- Java Programming, 2002
- Oracle DBA, 2001
- Technician in Network Computing and Telecommunications, 1998
Data Science Certificate - Data Science
Saint Joseph's University
Python Developer - Data Science
Harvard University
Project Manager Professional - Project Management
Project Management Institute
Bachelor of Computer Science - Information Technology
University of Buenos Aires (Argentina)
Master of Science - Business Intelligence & Analytics
Saint Joseph's University
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