Juan Ignacio Ferro
Miami,FL
Summary
Rental sales agent providing background guiding customers through rental process. Expert at assisting customers, preparing rental agreement information and processing payments. Highly knowledgeable in reservation software. Hands-on Counter Clerk adept at engaging customers and providing exemplary service or product assistance. Reliable and efficient in management of retail transactions. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Online Seller
Loop Rent a Car
Miami, FL
12.2023 - Current
- Processed customer reservations and payments.
- Resolved customer complaints in a timely manner.
- Reported any suspicious activities or incidents observed on the premises.
- Performed basic maintenance such as checking tire pressure, fluid levels.
- Verified driver's license information and inspected rental documents for accuracy.
- Monitored fleet inventory to ensure sufficient supply of cars available for rent.
- Explained the terms of rental agreements to customers.
- Utilized computer software systems for tracking transactions and updating customer profiles.
- Conducted periodic audits of rental transactions to detect discrepancies or errors.
- Greeted customers, answered their questions and provided information about car rental services.
- Provided directions and assistance with loading luggage into cars.
- Upsold additional services such as insurance coverage or fuel plans.
- Trained new employees on operational procedures related to car rentals.
- Assisted customers in selecting appropriate car models based on their needs.
- Responded promptly to customer inquiries via phone or email.
- Ensured that all safety regulations were followed when handling vehicles.
- Inspected vehicles for damage prior to rental and upon return.
- Organized paperwork related to rentals, returns and repairs.
- Maintained records of vehicle availability, condition, maintenance and repair history.
- Coordinated with other departments within the organization such as maintenance and sales teams.
- Prepared and submitted reports to supervisor.
- Collected payment by processing credit card transactions.
- Answered telephones to assist customers and resolve issues.
- Prepared sales contracts, researched customer needs, and promoted various products and services.
- Employed sales techniques to boost sales and services.
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Resolved customers' complaints regarding products or services.
Call Center Representative
General Collection Asset Recovery BPO
Cordoba, Cordoba
01.2022 - 11.2023
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Developed effective working relationships with team members across multiple departments.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
Education
High School Diploma -
Academia Arguello
Cordoba, Argentina12-2018
Skills
- Cash handling experience
- Reservation Management
- Fleet Management
- Maintenance Management
- Reservations
- Contract Management
- Property Inspection
- Rental Transactions
- Analytical Thinking
- Decision-Making
- Effective Communication
- Excellent Communication
- Document Management
- Cash and credit card transactions
- Payment Processing
- Professionalism
- Self Motivation
- Relationship Building
- Equipment Inspections
Languages
Spanish
Native/ Bilingual
English
Professional
Certification
- Education First (EF) diploma
Timeline
Online Seller
Loop Rent a Car
12.2023 - Current
Call Center Representative
General Collection Asset Recovery BPO
01.2022 - 11.2023
High School Diploma -
Academia Arguello
- Education First (EF) diploma
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