Summary
Overview
Work History
Education
Skills
Certification
Awards
Personal Information
Timeline
Generic

Juanina Toleafoa

Orem,UT

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Cabin Cleaner

Delta DGS
03.2021 - 04.2021
  • Cleaned all types of aircrafts
  • Directed vehicles to designated storage and take-off areas using hand signals and lighted batons.
  • Communicated with dispatchers and traffic control personnel to coordinate vehicle movements.

Front Desk Receptionist

Fairfield Inn & Suites
06.2021 - 08.2022
  • Customer service, communicating with other staff members before guests checkin.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.

Insurance Specialist

TruHearing
08.2023 - 08.2024
  • Maintained high standards of customer service by building relationships with clients.
  • Maintained confidentiality of patient finances, records, and health statuses.
  • Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
  • Followed up on denials, late payments, extensions and other special circumstances.

Airline Reservation Agent

Delta Air Lines, Inc
08.2022 - 08.2023
  • Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Maintained awareness of types of rooms available in different resort locations.
  • Resolved various issues and discrepancies for customers.

Flight Attendant

SkyWest Airlines
04.2021 - 02.2022
  • Provide customer services for passengers, communicate with crew members, inspect aircraft before every flight to make sure everything functions, and more.

Collections Specialist

Discover Financial Services
01.2019 - 02.2021
  • Provide customer service for all card members by helping them be up to date with their accounts.

Front Desk Agent

Tru by Hilton
06.2019 - 01.2020
  • Fulfilled front desk duties, was able to cover for breakfast shifts as well as night audit shifts. Very dependable worker. Have great reviews from guests constantly.

Assistant Manager

LoL Hawaiian Grill
03.2015 - 06.2019
  • Ordered products for business, implement customer service daily, organized meetings with staff, handles finances.

Assistant Manager

LoL Hawaiian Grill
01.2011 - 09.2013
  • Ordered products for business, implement customer service daily, organized meetings with staff, handles finances.

Employee

Beehive Cleaning Services
01.2008 - 12.2010
  • Ordered products for business, implement customer service daily, organized meetings with staff, handles finances. Scheduled daily routes with employees.

Education

Associate - Business Management

Brigham Young University-Idaho
Rexburg, ID
01.2012

High school or equivalent - undefined

Kahuku High & Intermediate School
Kahuku, HI
01.2010

Skills

  • Management
  • Customer Service Skills
  • Typing
  • Phones
  • Scheduling
  • Customer Service
  • Front Desk
  • Upholstery care
  • Chemical handling
  • Cross-training
  • Team collaboration
  • Self motivation
  • Adaptability and flexibility

Certification

  • Food Safety Manager, 08/01/16, 08/31/19
  • Food Handler, 09/01/15, 09/30/18

Awards

  • Idaho Scholarship, 01/01/11, Awarded scholarship for freshman year for attending Brigham Young University Idaho.
  • Certificate for serving an LDS mission, 03/01/15, Religion certificate for serving in another area for 18 months. Included giving service to people daily and sharing specific messages.
  • Flight Attendant License, 06/01/21, Certified License for being a flight attendant.

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer
  • Title: Entrepreneur

Timeline

Insurance Specialist

TruHearing
08.2023 - 08.2024

Airline Reservation Agent

Delta Air Lines, Inc
08.2022 - 08.2023

Front Desk Receptionist

Fairfield Inn & Suites
06.2021 - 08.2022

Flight Attendant

SkyWest Airlines
04.2021 - 02.2022

Cabin Cleaner

Delta DGS
03.2021 - 04.2021

Front Desk Agent

Tru by Hilton
06.2019 - 01.2020

Collections Specialist

Discover Financial Services
01.2019 - 02.2021

Assistant Manager

LoL Hawaiian Grill
03.2015 - 06.2019

Assistant Manager

LoL Hawaiian Grill
01.2011 - 09.2013

Employee

Beehive Cleaning Services
01.2008 - 12.2010

High school or equivalent - undefined

Kahuku High & Intermediate School

Associate - Business Management

Brigham Young University-Idaho
Juanina Toleafoa