Summary
Overview
Work History
Education
Skills
Timeline
Generic

Juanisha Lawson

Los Angeles,CA

Summary

Adept at enhancing customer satisfaction and streamlining operations, I leveraged strong work ethic and efficient cleaning skills at Dodger Stadium to significantly improve cleanliness and operational efficiency. Recognized for reliability and exceptional service, my ability to multitask and drive results has consistently contributed to my teams' successes, achieving notable improvements in productivity and customer service excellence.

Overview

16
16
years of professional experience

Work History

Prep Dishwasher

Dodger Stadium
09.2022 - 12.2023
  • Increased overall cleanliness of restaurant by regularly sweeping and mopping floors around dishwashing station.
  • Demonstrated punctuality and reliability, consistently arriving on time for scheduled shifts.
  • Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
  • Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.

Concession Stand Lead

SoFi Stadium
03.2021 - 09.2022
  • Implemented cost-saving measures in product sourcing and vendor negotiations, resulting in reduced operational expenses without compromising quality.
  • Streamlined inventory management by conducting regular audits, tracking stock levels, and ensuring timely replenishment of supplies.
  • Facilitated seamless communication among team members by conducting regular meetings, addressing concerns, and providing clear instructions.
  • Assisted in the development of new menu items based on customer feedback surveys, leading to increased interest from patrons and higher overall sales numbers.

Security Event Staff Member

Welcoming Event Staff
07.2019 - 02.2021
  • Provided clear communication for event updates, coordinating with other staff members to maintain order during events.
  • Managed emergency situations calmly, efficiently executing evacuation plans when required.
  • Received recognition for outstanding performance from supervisors and clients alike due to dedication and professionalism on the job.
  • Promoted positive relationships between venue staff, vendors, performers, and patrons by maintaining open lines of communication and addressing concerns promptly.

Call Center Sales Representative

Diamond Resort International
10.2017 - 06.2019
  • Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
  • Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
  • Developed long-term relationships with customers by providing exceptional service and tailored solutions.
  • Enhanced team productivity by collaborating on strategies to improve call center performance metrics.
  • Demonstrated flexibility by adapting to shifting call center priorities and adjusting strategies accordingly for optimal outcomes.
  • Maintained high-quality standards through thorough knowledge of products, services, and company policies.

Call Center Representative

AGR Group Nevada
12.2014 - 09.2017
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Established trust with clients by accurately addressing their concerns and offering appropriate resolutions based on their needs.
  • Participated in ongoing training and development, staying current on company policies, products, and procedures to deliver accurate information to customers.

Crew Team Member

McDonald's Restaurant
04.2012 - 11.2014
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
  • Demonstrated strong multitasking abilities by balancing order-taking duties while addressing customer inquiries or concerns simultaneously.

Security Officer

CSC Security Services
11.2010 - 02.2012
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Reported suspicious activities and persons to law enforcement.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Screened individuals and prevented passage of prohibited articles into restricted areas.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.

Picker Packer

Fallas Warehouse
04.2009 - 10.2010
  • Enhanced order accuracy by carefully picking and packing items per customer specifications.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Pulled orders quickly to maintain demanding productivity goals.
  • Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Demonstrated ability to multitask while maintaining attention to detail, resulting in more accurate order fulfillment rates over time.
  • Improved efficiency within the team by sharing knowledge of optimal picking routines.
  • Maintained timely updates on workload progress through effective communication with supervisors.

Crew Team Member

Taco Bell Restaurant
01.2008 - 03.2009
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Operated register to process payments and collect cash payment for order totals.

Education

High School Diploma -

Val Verde High School
Perris, CA
06.2007

Skills

  • Strong Work Ethic
  • Efficient cleaning
  • Proper Sanitization
  • Self-discipline
  • Reliability and punctuality
  • Dependability
  • Waste disposal
  • Motivation and Drive
  • Hygiene and Grooming
  • Customer service excellence

Timeline

Prep Dishwasher

Dodger Stadium
09.2022 - 12.2023

Concession Stand Lead

SoFi Stadium
03.2021 - 09.2022

Security Event Staff Member

Welcoming Event Staff
07.2019 - 02.2021

Call Center Sales Representative

Diamond Resort International
10.2017 - 06.2019

Call Center Representative

AGR Group Nevada
12.2014 - 09.2017

Crew Team Member

McDonald's Restaurant
04.2012 - 11.2014

Security Officer

CSC Security Services
11.2010 - 02.2012

Picker Packer

Fallas Warehouse
04.2009 - 10.2010

Crew Team Member

Taco Bell Restaurant
01.2008 - 03.2009

High School Diploma -

Val Verde High School

Similar Profiles

CREATE PROFILE
Juanisha Lawson