Juanita Amos

• My job as Program Management entails commitment to providing consistent staff who can build a relationship with an Individual.
• As a Program Manager I oversee the that all Individuals have a team of primary and secondary staff specifically trained in all ISP, BSP and Medical Administration and that in an event of a call off or an emergency I ensure coverage is attained, to the best of my ability. I am also in charge of overseeing doctors appointments for my individuals, whether that be I take them myself or make sure that there is a DSP who is trained properly to take them.
• I am involved in all ISP meetings for individuals that are on my case load and make sure to relay all pertinent information to DSP's working with that particular client.
• I am also responsible for the scheduling of any DSP working with an individual on my case load and I communicate schedule changes effectively and in a timely manner when needed. Correspondence is another important aspect of my job, this entails emails and phone calls to DSP's, other program managers, SSA's, and family members of clients.

Responsibilities:

• Visit the homes of each individual assigned to caseload according to schedules created by Program Manager.
• Complete Site Inspections and home visits, and turn in competed documents to the Program Manager.
• Conduct follow-up visits to address ongoing concerns at home sites.
• Address and report any immediate concerns regarding health and safety of clients as necessary.
• Collect all Skill Development, Service Delivery and MAR documentation for individuals on caseload monthly, and turn into assigned Program Manager by the end of the 1st week of the following month.
• Deliver and Maintain all memos and documentation as required per certification rules.
• Inform Program Manager of immediate and ongoing issues regarding direct support staff serving individuals on caseload.
• Schedule and attend staff meetings/trainings with direct support staff as requested by Program Manager.
• Provide emergency direct care coverage as needed.
• Scheduling, attending and maintaining appointments for all health services and reporting all outcomes to the THS Nurse.
• Provide Individual Specific Training to all staff working with clients on caseload.
• Participate in weekly on-call rotation to conduct weekend audits and provide direct care supports for emergency coverage as scheduled.
• Conduct and document on-site trainings for direct care staff on caseload.
• Ensure the collection of all client receipts and turning them in to Program Managers.
• Develop positive relationships between client family and client support team, and assist in handling complaints, arbitrating disputes or resolving grievances.

• Participant Empowerment- enhances the ability of the person to lead a self-determined life by providing the support and information necessary to build self-esteem and assertiveness, and to make decisions.
• Communication- is knowledgeable about the range of effective communication strategies and skills necessary to establish a collaborative relationship with the Individual and the other members of the person’s team (co-workers, supervisor, the person’s family, and friends, etc.).
• Evaluation and Observation Skills: Diligently monitors both physical and emotional well-being, collects relevant information about the individual, and communicates observations effectively to inform and guide services.
• Promotes the individual's community integration by cultivating meaningful roles and relationships and offers support for transportation as well as medical appointments.
• Adhering to individual service plans as outlined.
• Commitment to Continued Education, Training, and Self-Development.
• Assisting in crisis prevention, applying positive support, and demonstrating proficiency in de-escalation and intervention strategies to support individuals.
• Documentation Proficiency: Ensures accurate completion of documentation using various systems, including paper and electronic formats, in a timely and precise manner while maintaining strict individual confidentiality..Offering Person-Centered Supports: Facilitates what holds significance for the individual and consistently listens to the person, their family, and friends." Supporting Health, Wellness, and Safety- promotes health and wellness of the person and prioritizes their safety.
• Continuously prioritizing the safety and well-being of the client, and consistently always acting in their best interests.
• Cultural Competency: Demonstrates respect for cultural and religious differences, delivering services and support in alignment with the individual's preferences.
• Work Ethic, Skills, and Practices: Demonstrates a commitment to excellence, adheres to company policies, and exhibits punctuality and responsibility in the completion of job duties.

• Cashing out customers, making the food, delegating tasks to other staff, running the shift, Trained and mentored new employees to maximize team performance, Supervised employees and oversaw quality compliance with company standards for food and services, Kept employees operating productively and working on task to meet business and customer needs, Coached crew members to optimize performance and motivate toward more efficient work, Exercised composure under pressure and in escalated customer service scenarios, Excelled in every store position and regularly backed up front-line staff, Adhered to company standards and compliance requirements for operations and cleanliness of areas