Juanita Andrews
Covington,GA
Summary
Reliable housekeeping worker dedicated to keeping areas clean, organized and tidy. Knowledgeable about cleaning infection-prone areas such as bathrooms with care and attention to detail. Well-organized team player committed to guest satisfaction. Hardworking professional with energetic personality and strong cleaning skills. Properly handles heavy equipment, cleaning chemicals and supplies. Monitors building security and safety by locking doors and checking electrical appliance use to prevent hazards. Motivated and efficient professional specializing in cleaning and maintenance. Customer satisfaction-oriented and knowledgeable of highly specialized cleaning operations. Flexible and accustomed to wide range of cleaning products and methods, including environmentally-friendly solvents and polishes.
Overview
13
13
years of professional experience
Work History
Main Atttraction Hair An Boutique
Juanita Andrews
Covington, GA
02.2012 - Current
- Managed daily operations of the salon, including scheduling appointments, maintaining records, and ordering supplies.
- Developed unique hair styling techniques for customers to create a personalized look.
- Performed hairstyling services such as coloring, cutting, shampooing, conditioning and styling hair.
- Provided customer service and addressed customer complaints in a timely manner.
- Maintained cleanliness of work station and ensured sanitary conditions were met at all times.
Call Center Representative Specialist
DG Connections
Conyers, GA
11.2020 - 07.2022
- Answered incoming calls promptly and professionally, providing customers with the information they needed.
- Provided technical support to customers by troubleshooting software and hardware issues.
- Assisted customers in navigating company websites to find products or services.
- Recorded customer inquiries, comments, and complaints accurately in the company's database system.
- Resolved customer issues in a timely manner while maintaining a positive attitude.
- Maintained up-to-date knowledge of product features and benefits to answer customer questions effectively.
Data Entry Lead
Cigna
Atlanta, GA
02.2020 - 04.2021
- Maintained accurate records of all data entered into the system.
- Reviewed existing processes and developed new strategies to improve efficiency in the data entry process.
- Developed standard operating procedures for daily tasks associated with the role.
- Entered data into spreadsheets, documents and databases with high accuracy rate.
- Organized and filed data in appropriate locations for easy access to essential information.
- Emailed completed documents to supervisors and co-workers to confirm accuracy.
Account Executive Assistant
Allen Media Associates
Atlanta, GA
01.2016 - 08.2018
- Organized and maintained filing systems for all client accounts.
- Coordinated travel arrangements for the account executive team as needed.
- Provided administrative support to the account executive team by scheduling meetings, preparing agendas, and taking notes during meetings.
- Processed invoices, purchase orders, expense reports, and other financial documents related to accounts.
Housekeeper
Riverside Healthcare
Covington, GA
03.2015 - 12.2017
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Changed bed linens and towels, tidied up rooms.
Assistant Manager
Citi Trends
CONYERS, GA
05.2014 - 04.2016
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
Education
High School Diploma -
Piscataway Township High School
Piscataway, NJ06-2010
Skills
- Childcare experience
- Furniture dusting
- Customer Service
- Housekeeping
- Safe cleaning with chemicals
- Table Setting
- Inbound and Outbound Calling
- Scheduling
- Appointment Scheduling
- Data Entry
- Paperwork Processing
- Call Management
- Payment Processing
- Account updating
- Data Collection
- Research
- Customer Relationship Management
- Call Control
- Mail Management
- Business Administration
- Event Planning
- Website Design
- Networking expertise
- Schedule Management
- Customer Consultation
- Cosmetology principles knowledge
- Appointment Coordination
- Braiding and weaving
- Styling Tools
- Eyebrow Shaping
- Residential Cleaning
- Vacuuming and sweeping
- Strategic Marketing
- Script Reading
- Script use
- Documentation And Reporting
Timeline
Call Center Representative Specialist
DG Connections
11.2020 - 07.2022
Data Entry Lead
Cigna
02.2020 - 04.2021
Account Executive Assistant
Allen Media Associates
01.2016 - 08.2018
Housekeeper
Riverside Healthcare
03.2015 - 12.2017
Assistant Manager
Citi Trends
05.2014 - 04.2016
Main Atttraction Hair An Boutique
Juanita Andrews
02.2012 - Current
High School Diploma -
Piscataway Township High School