Juanita Andrus
Statesboro,GA
Summary
Proactive Account Manager and Store Owner with extensive experience in client relations, customer service, and team management. Successfully built strong relationships, managed diverse portfolios, and resolved escalated issues to retain clients and boost satisfaction. Skilled in account management, vendor negotiations, and operational efficiency, offering a track record of enhanced customer loyalty and business stability. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
33
33
years of professional experience
Work History
Account Manager
Southern Motors
02.2017 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Account Manager
Barnett Finance
11.2008 - 02.2017
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Store Owner
Flooring Unlimited
04.1993 - 10.2008
- Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
- Adapted store operations to meet changing market conditions and customer needs while preserving overall business stability.
- Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
- Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
- Collaborated with suppliers to negotiate favorable pricing agreements and secure high-quality products for the store.
- Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships.
Assistant Service Manager
Savannah Dodge
06.1991 - 04.1993
- Met with customers to discuss service needs and develop effective and practical solutions.
- Met with customers to discuss service needs and offer available solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
Education
High School Diploma -
Fowler High School
Syracuse New York 06.1984
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
Timeline
Account Manager
Southern Motors
02.2017 - Current
Account Manager
Barnett Finance
11.2008 - 02.2017
Store Owner
Flooring Unlimited
04.1993 - 10.2008
Assistant Service Manager
Savannah Dodge
06.1991 - 04.1993
High School Diploma -
Fowler High School
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