Summary
Overview
Work History
Education
Skills
Quality Summary
Timeline
Generic

JUANITA AUSTIN

Fitchburg,WI

Summary

Dynamic professional with extensive experience at WPS Health Insurance, excelling in data entry and claims evaluation. Proven ability to manage multiple tasks while delivering exceptional customer service. Skilled in Microsoft Excel and effective communication, consistently achieving high accuracy in documentation and enhancing client satisfaction.

Overview

40
40
years of professional experience

Work History

Private Administration Assistant

Private Administration Assistant
01.2022 - Current
  • Perform data entry tasks on Excel spreadsheets
  • Access and manage personal profiles
  • Draft and edit Word documents
  • Develop and design PowerPoint presentations

Uber Driver

Uber Driver
07.2021 - 12.2022
  • Provided excellent customer service
  • Navigated routes using maps
  • Maintained organized records
  • Paid attention to detail
  • Created a comfortable environment for customers by playing preferred music
  • Managed time efficiently

Healthgrades Insurance

Healthgrades Insurance
01.2022 - 06.2022
  • Typing
  • Conducted research
  • Multitasked across different portals
  • Practiced phone etiquette

Customer Service Representative

Everise Online Insurance
01.2020 - 01.2021
  • Utilized different portals
  • Conducted research
  • Answered phones with proper etiquette
  • Entered personal information accurately
  • Evaluated and researched claims
  • Adapted to fast-paced environments
  • Solved problems independently

Night Auditor

Comfort Inn and Suites
Madison, WI
01.2008 - 01.2010
  • Maintained direct contact with customers
  • Answered phones with proper etiquette
  • Entered data with attention to detail
  • Performed light cleaning, lifting, and security tasks
  • Consistently sold and upsold services
  • Prepared breakfast and set up for events

Claims Resolution Processor

WPS Health Insurance
Madison, WI
01.2004 - 01.2006
  • Corresponded with various clients
  • Evaluated and researched claims thoroughly
  • Accessed and utilized CDB
  • Utilized Database Comparator 3.1
  • Conducted data entry with precision
  • Proofread and edited claims for accuracy

Certified Nursing Assistant

Start Nursing Agency
01.1985 - 01.2001
  • Supplied, collected and emptied patient bedpans on frequent basis.
  • Monitored vital signs including blood pressure, pulse rate, respiration rate.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Maintained accurate records of patient care, condition, progress, or problems for review by medical staff.
  • Documented activities and recorded information in EMR system.
  • Transported specimens, laboratory items or pharmacy items, verifying proper documentation and delivery to authorized personnel.
  • Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
  • Exhibited compassionate care and communication regarding issues surrounding death and dying.
  • Answered signal lights, bells or intercom systems to determine resident needs.
  • Provided emotional support to family members regarding end-of-life decisions.
  • Answered call lights promptly and responded to patient needs accordingly.
  • Took temperature readings orally or rectally as instructed by the RN or MD.
  • Transported patients to treatment units, using wheelchair or stretcher.
  • Reported changes in patient condition to registered nurse or physician.
  • Completed routine maintenance and repair.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked effectively in team environments to make the workplace more productive.

Education

Associate - administrative Assistance

Madison Area Technical College
01.2008

Certificate in Call Center Professionals -

Forward Service Corporation
01.2020

Office Professionals Certificate -

Forward Service Corporation
01.2020

Microsoft Certificate -

Career Alternative Learning Center
01.1995

First Aid and Choking -

University of Wisconsin Green Bay
01.2024

Standard Precautions -

University of Wisconsin Green Bay
01.2024

Fire Safety -

University of Wisconsin Green Bay
01.2024

Certification Nursing Assistant -

Malcolm X College
01.1985

Skills

  • Microsoft Suite/Keyboard Shortcuts
  • Microsoft Word/Excel
  • Computer Assessments & Customer Service Scenarios
  • Data entry
  • Microsoft Excel
  • Document formatting
  • Customer service
  • Record management
  • Research skills
  • Time management
  • Attention to detail
  • Effective communication
  • Problem solving
  • Multitasking
  • Verbal communication
  • Credit checks

Quality Summary

I am customer focused, trainable, self-starter, multi-task with varies office equipment. As an Administration Professional I will be essential in supporting daily operations and ensuring efficient office management. I will utilize my core skills in servicing internal and external employees and vendors. Dependable with excellent attendance and I want to resourceful willing to collaborate with my assigned team. Will work Holidays and weekends. Always willing to adapt when required to be done. Growth oriented. Results Driven.

Timeline

Private Administration Assistant

Private Administration Assistant
01.2022 - Current

Healthgrades Insurance

Healthgrades Insurance
01.2022 - 06.2022

Uber Driver

Uber Driver
07.2021 - 12.2022

Customer Service Representative

Everise Online Insurance
01.2020 - 01.2021

Night Auditor

Comfort Inn and Suites
01.2008 - 01.2010

Claims Resolution Processor

WPS Health Insurance
01.2004 - 01.2006

Certified Nursing Assistant

Start Nursing Agency
01.1985 - 01.2001

Associate - administrative Assistance

Madison Area Technical College

Certificate in Call Center Professionals -

Forward Service Corporation

Office Professionals Certificate -

Forward Service Corporation

Microsoft Certificate -

Career Alternative Learning Center

First Aid and Choking -

University of Wisconsin Green Bay

Standard Precautions -

University of Wisconsin Green Bay

Fire Safety -

University of Wisconsin Green Bay

Certification Nursing Assistant -

Malcolm X College
JUANITA AUSTIN