- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- I enjoy helping others and giving back to the community
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Participate in local theater productions, enhancing my public speaking and teamwork skills
- I enjoy cooking for friends and family gatherings
- Participating in cultural exchange programs and homestays
- Avid Reader
- Enjoying the art of baking and pastry-making, experimenting with recipes
- Music
Juanita Burke
Cleveland
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Looking for a change in direction away from direct care jobs. Would welcome the chance to serve in the Customer Support capacity. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
14
14
years of professional experience
Work History
Director of Social Services
The Center for Advanced Rehab at Parkside
04.2018 - 01.2024
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- De-escalated stressful situations through individual and family crisis interventions.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Advocated for clients to assure respected rights and wishes.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Promoted a culture of self-care and professional development among colleagues, fostering a supportive work environment that encouraged ongoing growth and learning.
- Facilitated successful client transitions from residential facilities to independent living situations with appropriate supports in place.
- Supervised interns or junior staff members, providing direction on best practices in social work and contributing to their professional growth as practitioners.
- Enhanced team knowledge and skills, leading professional development sessions on current social work practices.
- Facilitated open communication between staff members, promoting teamwork and collaborative problem-solving approaches to challenges faced by clients.
- Established preliminary and comprehensive assessment for social service needs of consumers.
Social Services Assistant
The LifeCare Center of Cleveland
08.2009 - 04.2018
- Developed educational materials on various social issues to inform both clients and the broader community about available resources.
- Coordinated appointments between clients and essential service providers while remaining sensitive to individual scheduling constraints.
- Assisted with the development of policy and procedure documentation, ensuring organizational compliance with regulatory requirements.
- Supported the professional development of team members by sharing knowledge, experience, and insights into effective practice within the field of social services assistance.
- Served as a liaison between clients and external agencies, advocating for their needs and promoting effective communication.
- Enhanced client satisfaction by providing timely and accurate information on available social services programs.
- Maintained accurate records of client interactions and progress towards goals, ensuring effective service delivery.
- Participated in ongoing training opportunities, staying current on best practices within the field of social services.
- Conducted thorough assessments of client needs, connecting them with appropriate resources and support networks.
- Facilitated communication between clients and other service providers.
Education
Bachelor of Arts - Psychology
Houghton University
Houghton, NY05-1984
Skills
- Multicultural sensitivity
- Patient advocacy
- Referral coordination
- Department leadership
- Cognitive assessment
- Family support and assistance
- Written and verbal communication
- Client advocacy
- Interviewing skills
- Client meetings
- Effective customer communication
- Teamwork
Interests
Timeline
Director of Social Services
The Center for Advanced Rehab at Parkside
04.2018 - 01.2024
Social Services Assistant
The LifeCare Center of Cleveland
08.2009 - 04.2018
Bachelor of Arts - Psychology
Houghton University
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