JUANITA BUSBY
Little Elm,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative
HERTZ
04.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Implemented rewards program that encouraged repeat business and strengthened customer relationships.
Office Assistant
Busby Trucking INC
03.2020 - 04.2023
- Provided excellent customer service and clerical support by handling a wide range of routine and special requests efficiently and in a timely manner
- Created budget reports, assisted with bookkeeping, and prepared presentations and proposals
- Organized physical files, developed spreadsheets, and digitized records for authorized team members to be able to update and retrieve quickly
- Provided customer satisfaction through monitored telephone calls, fax and email, also updated business records with customer information daily
- Collected payments, issued receipts, and updated accounts to reflect new balances
- Completed work schedules, managed and arranged appointments, meetings and calendars.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
Team Leader
Victoria’s Secret PINK
08.2019 - 03.2020
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Office Assistant
Snob Candi Cosmetics
01.2015 - 02.2019
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Ensured operational continuity, providing critical administrative support during staff absences and peak workload periods.
- Increased team productivity, organizing and scheduling appointments and meetings without overlap.
- Improved office supply inventory management, reducing unnecessary expenditures by regularly auditing and ordering supplies.
Cashier
Walmart
03.2012 - 08.2013
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
Education
High School Diploma - General Education
Timken Sr. High
Canton, OH06.2012
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Money handling abilities
- Complaint Handling
- Microsoft Excel
- Complaint resolution
- Payment Processing
- Client Relations
- Professional telephone demeanor
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Product Knowledge
- Paperwork Processing
- Appointment Scheduling
- Order Processing
- Documentation
- Team Development
- Administrative Support
- Microsoft Office Suite
- Microsoft PowerPoint
- Data Collection
- Customer Relationship Management (CRM)
- Prioritization
- Staff Training
- Clerical Support
- Filing
- Product Sales
- Order Fulfillment
- Recordkeeping strengths
- Account updating
- Reading Comprehension
- Service Upselling
- Office equipment proficiency
- Staff education and training
- Conflict Mediation
- Proofreading
- Shipping and Logistics
- Key holder experience
- Delivery Scheduling
Certification
- CNA
- CPR
- DRIVER LICENSE
- FIRST AID
- TABC CERTIFIED
Timeline
Customer Service Representative
HERTZ
04.2023 - Current
Office Assistant
Busby Trucking INC
03.2020 - 04.2023
Team Leader
Victoria’s Secret PINK
08.2019 - 03.2020
Office Assistant
Snob Candi Cosmetics
01.2015 - 02.2019
Cashier
Walmart
03.2012 - 08.2013
High School Diploma - General Education
Timken Sr. High