Juanita Chapple
South Milwaukee,WI
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
21
21
years of professional experience
Work History
Web Sales Support Administrator
JOHN M ELLSWORTH
04.2022 - 03.2024
- Manage inbound orders generated from our e-commerce website
- Check orders for successful payment processing
- Process order cancellations
- Liaise with the product vendors and shipping department to ensure timely deliveries
- Generate RMA (Return Merchandise Authorization) per customer’s request
- Managed client database, ensuring accurate and updated information for targeted marketing campaigns.
- Implemented process improvements that resulted in reduced order processing times and increased customer satisfaction levels.
- Maintained up-to-date records, contributing to accurate sales forecasting and reporting.
- Managed multiple projects simultaneously while prioritizing tasks effectively leading to timely completion.
Area Expert/Dispatcher Central Service Hub Dental Division
HATCH STAFFING / HENRY SCHEIN
11.2021 - 04.2022
- Creating work orders, to schedule and dispatch technicians for equipment installation, service, or emergency repairs
- Coordinated logistics for field units, optimizing routes for faster response times.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Analyzed customer feedback and provided solutions to improve customer service.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Asset Recovery Test and Documentation Coordinator
MANPOWER GROUP/ GE HEALTHCARE
05.2019 - 05.2020
- Process Service request to Field Engineers
- Gather confidential data for various systems (Ex: CT, MRI’, X’ray and etc.)
- Managed file archival and information retrievals.
- Provided exceptional customer service by promptly addressing internal and external inquiries regarding document-related matters, ensuring timely resolution and satisfaction.
- Increased efficiency of documentation retrieval by creating user-friendly guides and reference materials for staff access.
- Collaborated with cross-functional teams to gather necessary information for accurate document preparation.
- Supported successful project completion through diligent monitoring of document submission deadlines and proactive follow-ups with team members.
Accounting Associate (Volunteer Assignment)
NEHER ELECTRIC SUPPLY, INC
10.2017 - 05.2019
- Accounts Payable, entering payables, following discount terms
- Accounts Receivable: Deposits, Cash posting, invoicing & collections
- Addressed and resolved complex and unexpected variances.
- Streamlined accounting processes for increased efficiency and reduced errors in financial reporting.
- Correcting the trial balance in order to print financial statements
- Assist with structuring the new budget for 2019 & Project managed the end of year storage requirements
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Maintained a high level of confidentiality and professionalism when handling sensitive financial information, promoting trust among clients and colleagues.
Quality Assurance Technician
KOSS CORPORATION
06.2015 - 03.2017
- Organized and managed the flow of prototype samples between product development team and overseas suppliers throughout the product development process
- Analyzed test data to determine performance and reliability of materials
- Conducted root cause analyses for identified defects, implementing preventive measures to minimize recurrence rates.
- Performed thorough inspections of incoming materials and outgoing products.
- Contributed to continuous improvement initiatives by actively participating in regular team meetings and sharing insights about potential areas of improvement.
- Reduced customer complaints with proactive identification of potential issues during routine testing procedures.
Project Coordinator
KOSS CORPORATION
06.2003 - 03.2017
- Maintained database and spreadsheets with accurate inventory and status.
- Created visual processes and procedures for the manufacturing department while decreasing labor cost by 20% for the production line assemblers
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
- Developed comprehensive project plans, outlining scopes, timelines, deliverables, and milestones.
- Led project documentation efforts, ensuring accurate and timely updates were accessible, significantly reducing information gaps.
Education
No Degree - Project Management
UWM School of Continuing Education
Milwaukee, WI01.2017
No Degree - Leadership
Paranet Group
Milwaukee, WI01.2012
Bachelor of Science - Business Administration in Information Technology
Colorado Technical University - Online Education
El Paso, CO01.2007
Associate of Applied Science - Computer Electronics Technology
Milwaukee Area Technical College
Milwaukee, WI01.2002
Skills
- Microsoft Office Proficiency
- Performance Analysis
- Networking Skills
- Professional Communication Etiquette
- Workplace Professionalism
- Vendor Relationship Management
- Collaborative Teamwork
- Client Support
- Analytical Problem-Solving
- Effective Multitasking
- Strong Verbal Communication
- Effective Team Leadership
Timeline
Web Sales Support Administrator
JOHN M ELLSWORTH
04.2022 - 03.2024
Area Expert/Dispatcher Central Service Hub Dental Division
HATCH STAFFING / HENRY SCHEIN
11.2021 - 04.2022
Asset Recovery Test and Documentation Coordinator
MANPOWER GROUP/ GE HEALTHCARE
05.2019 - 05.2020
Accounting Associate (Volunteer Assignment)
NEHER ELECTRIC SUPPLY, INC
10.2017 - 05.2019
Quality Assurance Technician
KOSS CORPORATION
06.2015 - 03.2017
Project Coordinator
KOSS CORPORATION
06.2003 - 03.2017
No Degree - Project Management
UWM School of Continuing Education
No Degree - Leadership
Paranet Group
Bachelor of Science - Business Administration in Information Technology
Colorado Technical University - Online Education
Associate of Applied Science - Computer Electronics Technology
Milwaukee Area Technical College
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