JUANITA COURTNEY
Customer Service Representative
Chicago,IL
Summary
Customer Service Representative with over 11 years of experience in telephone customer service, including sales, and customer care. Familiar with major customer service software, conflict resolution, and possess a positive attitude.
Overview
8
8
years of professional experience
Work History
CPAP Coordinator/Technician Specialist
Lincare Healthcare
10.2023 - Current
- Collected data and calculations to aid physician in interpreting results.
- Measured patient spirometry.
- Increased overall patient satisfaction by offering personalized solutions tailored to individual needs and preferences.
- Measured patient pulse oximetry.
- Help with verification of Insurance and medical billing.
- Set patients with proper mask fitting for CPAP machines.
Patient Scheduler/Office Medical Biller
UIC Medical Group
10.2021 - 06.2023
- Scheduling, rescheduling, and canceling patient appointments as required.
- Increased overall clinic efficiency by identifying gaps in schedules and offering available appointments proactively.
- Answering patient's questions regarding basic medical test and procedures.
- Providing instructions to patients to ensure they are prepared for exams and procedures.
- Confirming appointments
- Explaining financial requirements and obligations to patients and entering payments into system.
- Verifying insurance details and informing patients of un-covered fees.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
Collection Customer Service Representative
EOS-CCA
02.2021 - 09.2021
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Collect on multiple third-party accounts including electric, gas, etc.
- Take incoming payments and apply them to system.
- Facilitate scheduling after-hours appointments for doctor's offices.
- Verify patient insurance and demographic information, take notes for clinic.
- Discuss payment plans and financing options for collection accounts.
ER Admitting Clerk
South Shore Hospital
03.2019 - 02.2021
- Reduced waiting times for patients by quickly and accurately obtaining necessary personal, financial, and insurance information upon arrival.
- Pre-admitted patients by receiving bookings from physicians, confirmed admitting privileges of physicians, interviewed.
- Secured payments by screening insurance information, identified patients requiring pre-admission approvals from third-party payers, verified approvals, notified patient accounts department of self-paying admissions.
- Ensured patients arrival to hospital room or testing area by assigning patient beds, notified nursing unit of patient's arrival, called volunteer to transport patients to assigned area.
- Provided information to the public by answering admitting procedure, hospital regulation and service inquiries of patients and public, referring inquiries.
Patient Account Representative
Harris & Harris
08.2016 - 10.2018
- Electronically submitted bills according to compliance guidelines.
- Contact patients across the country with delinquent medical accounts by telephone and request payment of outstanding balance.
- Obtain additional insurance eligibility information for billing.
- Input information into EMR system EPIC and utilize CUBS software.
- Create alternative payment plans for patients.
- Documented all collection activities.
Education
No Degree - Nursing
Rasmussen College
Mokena, IL 05.2001 -
High School Diploma -
Rich South Highschool
Richton Park, IL 05.2001 -
Skills
Timeline
CPAP Coordinator/Technician Specialist
Lincare Healthcare
10.2023 - Current
Patient Scheduler/Office Medical Biller
UIC Medical Group
10.2021 - 06.2023
Collection Customer Service Representative
EOS-CCA
02.2021 - 09.2021
ER Admitting Clerk
South Shore Hospital
03.2019 - 02.2021
Patient Account Representative
Harris & Harris
08.2016 - 10.2018
No Degree - Nursing
Rasmussen College
05.2001 -
High School Diploma -
Rich South Highschool
05.2001 -
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