Juanita Crawford
East Hartford,CT
Summary
Program management professional with proven track record in leading cross-functional teams and driving project success. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes and aligning initiatives with organizational objectives.
Experienced with coordinating and managing multiple projects simultaneously. Utilizes effective communication and organizational skills to ensure seamless project execution. Track record of implementing process improvements and achieving project milestones.
Overview
43
43
years of professional experience
Work History
Program Manager
Helping Others To Succeed
09.2023 - 06.2025
- Developed and maintained project timelines, ensuring adherence to deadlines.
- Managed the work force that provided Case Management.
- Identified areas for improvement and optimized efficiency.
- Collaborated with the teams to align resources and support program objectives.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Coached team members on professional development opportunities, contributing to improved overall performance.
Senior Customer Service Representative
Aetna
10.2000 - 02.2012
- Resolved customer inquiries and complaints, enhancing satisfaction and loyalty.
- Collaborated with team members to improve service protocols, fostering teamwork and communication.
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Mentored junior team members, contributing to their professional development and overall team success.
- Trained new staff on best practices, ensuring consistent service delivery across the team.
Personal Banker
Webster Bank
10.1998 - 10.2000
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Assistant Manager
Bradleys
09.1982 - 10.1998
- Led team in achieving operational excellence and enhancing customer satisfaction through effective process management.
- Developed strategic initiatives to improve employee engagement and retention within the department.
- Mentored junior staff in best practices, fostering a culture of continuous improvement and professional growth.
- Analyzed performance metrics to identify areas for operational enhancements and drive efficiency across teams.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Education
Bachelor Degree - Biblical Studies
Gorham Central School
Gorham, NY02-2017
No Degree - Business Administration
St. Joseph College
West Hartford, CT01-1992
Skills
- Problem-solving
- Project management
- Detail-oriented
- Strategic planning
- Team leadership
Timeline
Program Manager
Helping Others To Succeed
09.2023 - 06.2025
Senior Customer Service Representative
Aetna
10.2000 - 02.2012
Personal Banker
Webster Bank
10.1998 - 10.2000
Assistant Manager
Bradleys
09.1982 - 10.1998
Bachelor Degree - Biblical Studies
Gorham Central School
No Degree - Business Administration
St. Joseph College
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