Juanita Cruz

• Provide hands-on in-person ABA Therapy to children with autism and collect data on the progress and ability of the child.
• Implemented a variety of cognitive, social, and community integration activities for program participants to achieve goals
• Utilized applied behavior analysis principles and techniques to reinforce desired behaviors
• Maintained open communication with clients' parents and supervisors
• Adapted to new programs based on client and supervisors' feedback for optimal outcomes.

• Build, retain, and create relations with 80+ guests daily by using active listening and effective communication when answering inquires and resolving housing requests in a fast paced environment
• Assist in managing a welcoming and friendly customer service-oriented environment for our $100m annual housing operation with over 6,000+ residents and 23 properties
• Successfully navigate StarRez database daily, including reports, dashboards, search functionality, correspondence, and other lookup functions to allow for quick and accurate work to be completed

Conference Services Operations Assistant

• Managed 20+ calls per on call shift to assist Desk Assistant operations throughout 5 residence halls at a time to find solutions to unexpected problems while remaining composed in a high-pressure environment.
• Provided leadership by facilitating meetings with other conference services senior staff and delegated tasks to discuss bedroom reports, housing needs, and facilities services.
• Provide administrative support to Housing by billing conference groups that were up to 400 guests for their housing stay and any lost items or damages.