Juanita Cubbage
COLEMAN,Texas
Summary
Capable payroll specialist with experience handling all aspects of payroll processing, including employee paychecks and direct deposits, taxes, deductions and garnishments. Brings comprehensive understanding of applicable laws and regulations related to payroll and employee benefits. Excellent communicator answering employee inquiries and resolving any payroll-related issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Payroll Specialist
Kroger Accounting Services Hutchinson
03.2019 - 02.2024
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database.
- Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
- Maintained consistent knowledge of multi-state and local tax regulations.
- Managed payroll for organization of over 2,000 personnel nationwide.
- Provided customer service to employees regarding payroll inquiries and issues.
- Resolved payroll discrepancies quickly and successfully.
- Maintained employee confidence and protected payroll operations by keeping information confidential
Patient Account Representative
Hutchinson Clinic
02.2018 - 02.2019
- Prepared reports detailing billing actions, flags and other key information.
- Managed over 25 patient calls per day after insurance was calculated to obtain payments.
- Responded to patient, family and external payer inquiries.
- Electronically submitted bills according to compliance guidelines.
- Advised customers of alternative actions and strategies for debt repayment.
- Utilized computer programs to create invoices, letters and other documents
- Analyzed customer financial records to determine appropriate payment plan
Customer Service Representative
Health-E-Quip
01.2013 - 01.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Handled customer inquiries and suggestions courteously and professionally
- Answered constant flow of customer calls with minimal wait times
Education
Medical Billing And Coding - Medical Billing
Southern Careers Institute
Pharr, TX04.2011
High School Diploma -
Psja Early College High School
San Juan, TX05.2006
Skills
- Microsoft Office
- Typing and 10-Key Entry
- Clerical Support
- Kronos Workforce Payroll
- Customer Service
- Verbal and Written Communication
- Employee File Maintenance
Timeline
Payroll Specialist
Kroger Accounting Services Hutchinson
03.2019 - 02.2024
Patient Account Representative
Hutchinson Clinic
02.2018 - 02.2019
Customer Service Representative
Health-E-Quip
01.2013 - 01.2018
Medical Billing And Coding - Medical Billing
Southern Careers Institute
High School Diploma -
Psja Early College High School
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