Juanita Danso
Houston,TX
Summary
Dedicated customer service professional with expertise in service delivery and proven ability to efficiently handle multiple tasks. Committed to building and nurturing professional relationships to drive business success and increase profitability.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
MTM Transportation
2022.07 - 2024.02
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering client inquiries.
- Provided passenger assistance, collected fares, and offered schedule and route information.
- Developed strong relationships with regular passengers, fostering a sense of trust and reliability in the transit system.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
Referral Management Specialist
Houston Methodist
2021.01 - 2021.04
- Assist management with ongoing observations and notifications of opportunities, while providing innovative suggestions for process improvement, and auditing/quality review to ensure accurate and appropriate scheduling and registration for Moderna /Pfizer vaccines. Provide excellent customer service when communicating with patients who receive communication regarding vaccine eligibility
- Coordinate the planning and implementation of the work unit's COVID-19 safety procedures including the distribution of pandemic supplies as outlined in their Return to
- Work authorization process and make appropriate updates based on evolving guidance from the State and
- CDC Stay familiar with all relevant resources available on the COVID EHS and Return to Workplace websites. Ensure
- COVID-19 Business Signs are prominently posted near building entrances and common areas. Assist work unit supervisors with the assessment and reporting of suspected/probable COVID-19 cases within the work unit including the assessment, closure and response to the reported case and respond to patients, employees, and authorized visitor's questions regarding these requirements within their designated buildings and work areas.
- Assist supervisors with enforcement of work unit-specific COVID-19 safety plan requirements including notification to
- Unit Executives and Office of Patient Conduct for incidents and Human Resources for employee-related incidents as appropriate
CUSTOMER SERVICE REPRESENTATIVE
Asurion
2020.07 - 2021.01
- Maintain exceptional customer service while providing remote support for customers' inquiries about lost or damaged devices and resolving customer issuesResponsible for selling In-Home warranty service and other product offerings to customers on every callAbility to identify, understand and upsell new products and solutions based on customer needsAbility to apply 5 Leadership Principles to help align and guide in everyday interactions
Customer Service Representative
Sutherland Global services
2017.09 - 2018.07
- Manage prospect follow-up calls to ensure timely responses to inbound and outbound calls with prospects and use assumptive techniques to enroll them in one or more of the client's insurance products.
- Build relationships and establish rapport with clients.
- Determine eligibility and maintain and improve quality results by adhering to standards and guidelines; recommending improved procedures
Education
Texas Southern University
Associate of Arts -
Houston Community College
Houston, TX12.2025
Skills
- Customer Service
- Scheduling
- Appointment Scheduling
- Call Center Customer Service
- Active Listening
- HIPAA Compliance
- Information Collection
Certification
- NCET - ECG Technician
Timeline
Customer Service Representative
MTM Transportation
2022.07 - 2024.02
Referral Management Specialist
Houston Methodist
2021.01 - 2021.04
CUSTOMER SERVICE REPRESENTATIVE
Asurion
2020.07 - 2021.01
Customer Service Representative
Sutherland Global services
2017.09 - 2018.07
Texas Southern University
Associate of Arts -
Houston Community College
- NCET - ECG Technician
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