Juanita De La Cruz

Administration clerk with 11 years of combined administrative and caregiving experience supporting personnel management, scheduling, and client care. Skilled in personnel records and pay processes, appointment coordination, medication administration, and client mobility support, with strong proficiency in Microsoft Word and Excel and bilingual communication in Spanish and English. Reliable team player known for organization, adaptability, and integrity, seeking to apply administrative expertise to improve office efficiency and client services.

• Managed personnel records and pay using 3270 and UDMIPS to improve payroll accuracy and reduce errors.
• Coordinated meeting logistics and scheduling to ensure agendas and rooms were prepared for recurring events on time.
• Processed administrative correspondence and maintained filing systems for rapid document retrieval and audit readiness.
• Answered phone and email inquiries to resolve personnel questions and shorten response times.
• Analyzed and improved administrative workflows, leading to measurable improvements in task efficiency and communication across departments.
• Provided personal care, including bathing and dressing, improving client comfort and daily hygiene.
• Coordinated and administered medications to reduce missed doses and ensure prescription adherence.
• Prepared meals and managed errands to maintain nutrition and household stability.
• Assisted with transfers and mobility to enhance safety during moves and outings.
• Provided daily personal care tasks while maintaining resident dignity and reducing incident reports by measurable margin.
• Updated and communicated care plans to staff, enabling faster intervention for changing conditions.
• Assisted with feeding and grooming to improve resident comfort and observable wellbeing.
• Collaborated with nursing staff to resolve care issues promptly, improving resident satisfaction and care continuity.

• Coalition of Humane Immigrants Rights of Los Angeles, Helped organize events and actions, Assisted clients with DACA applications, Informed families and students about DACA work permit benefits, Supported staff in organizing events
• Children Hospital of Los Angeles, Helped and entertained patients, families, or visitors, Organized and cleaned lobbies and playrooms, Supported volunteer manager with activities or events