JUANITA DELGADO
FORT WORTH,Texas
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
18
18
years of professional experience
Work History
Senior Customer Service Associate
OneMain Financial Inc.
FORT WORTH, United States
08.2004 - Current
- Greeted customers and listened closely to problems described to determine solutions.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Escalated issues to proper supervisors when standard processes were not effective.
- Developed dynamic ownership skills by resolving challenging situations and asking in-depth questions of customers.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered excellent customer service, resulting in consistent 100% customer satisfaction rating.
Education
High School Diploma -
North Side High School
Fort Worth, TX06.1986
Skills
- Knowledge of Microsoft Suit Outlook
- Outlook Calendar Management (emails,calendars, schedules)
- Experience in Travel Planning and expense reporting
- MS Word / Excel / Power Point / Skype and Zoom meeting
- Excellent verbal and written communication
- Multitasking and Prioritization
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Bilingual fluent English and Spanish
- Type 60-80 wpm
- Windows, Internet Explorer, Google Chrome
Timeline
Senior Customer Service Associate
OneMain Financial Inc.
08.2004 - Current
High School Diploma -
North Side High School
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