Juanita Duncan
Amarillo,TX
Summary
With a background in The Texas Department of Criminal Justice and Allied Universal Security Services, I excel in critical thinking and team supervision. My experience includes enhancing facility security and improving team morale. Demonstrating a blend of strategic thinking and positive attitude. With a disciplined background in military service, bringing a strategic approach to complex challenges. Known for exceptional leadership and operational planning skills, consistently achieving objectives through collaboration and flexibility. Reliable team member with a strong focus on integrity and mission success.
Overview
36
36
years of professional experience
Work History
Security Guard
Allied Universal Security Services
Amarillo , Texas
08.2018 - Current
- Conducted daily security patrols of assigned areas.
- Investigated suspicious activity and reported findings to management.
- Responded to alarms, emergencies, and disturbances.
- Inspected buildings for fire hazards, unsafe conditions, or unauthorized persons.
- Maintained order during special events
- Observed surveillance cameras for any suspicious activity or intruders.
- Provided customer service assistance to staff and visitors in a professional manner.
- Identified potential security risks and recommended corrective actions.
- Monitored closed circuit television systems.
- Answered questions from the public regarding facility rules and regulations.
- Provided escorts for employees entering and exiting the building after hours.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Provided friendly and professional assistance to employees, visitors and customers.
- Maintained high levels of alertness throughout shifts.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Patrolled crowds during events to preserve order and promote security.
Correctional Officer
Texas Department Of Criminal Justice
Amarillo , Texas
02.1999 - 06.2017
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
- Responded to emergency situations such as riots or disturbances with appropriate force measures.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Inspected cells and conducted random searches of common areas.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Detected potential threats and quickly defused conflicts.
- Applied non-violent response tools and physical restraint during problematic situations.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Supervised offender work assignments and evaluated performance for compliance with standard regulations.
- Inspected cells and other areas for contraband and safety hazards.
- Conducted headcounts to ensure that all inmates were accounted for.
- Enforced institutional policies and procedures to maintain order and security within the correctional facility.
- Operated security control systems to monitor entrances, exits, and movement within the facility.
- Responded to emergencies and incidents, such as fights or attempted escapes, using appropriate restraint techniques.
- Trained new correctional officers on facility procedures, safety protocols, and the ethical treatment of inmates.
- Supervised inmate activities, including meals, recreation times, and work assignments.
- Escorted inmates within the facility, including to and from cells, medical appointments, and recreational activities.
- Participated in training sessions to stay current on best practices in corrections and emergency response.
- Supervised inmates during day-to-day activities.
- Performed head counts, checking cells for missing inmates.
- Monitored conduct of prisoners in housing unit or during work or recreational activities to prevent escape or violence.
- Implemented defensive tactics and physical restraints to maintain safety and security of facility.
Enlisted Soldier
United States Army
Amarillo , Texas
08.1988 - 03.1995
- Maintained and operated military vehicles in order to transport personnel, equipment, and supplies.
- Performed regular preventive maintenance checks on assigned vehicles, including oil changes and tire rotation.
- Participated in live-fire exercises to ensure proficiency with individual weapons systems.
- Inspected all weapons prior to use to ensure they were serviceable and safe to fire.
- Displayed sound judgment when making decisions under pressure or duress in both garrison and field environments.
- Followed orders and carried out mission directives with professionalism and compassion despite chaotic and emotionally stressful circumstances.
- Worked in small groups to accomplish complex goals within tight deadlines and standards.
- Displayed leadership in accomplishing assignments and learning new skills.
- Cultivated excellent work ethic, dedication to duty, and timeliness in work actions.
- Developed expertise in small arms use, care, and accountability.
- Maintained and serviced personal and unit equipment ensuring readiness for deployment.
- Completed basic and advanced combat training courses, mastering individual soldier skills.
- Participated in team-based tactical exercises focusing on effective communication and strategy implementation.
- Operated securely in diverse environments, adapting to various terrains and weather conditions.
- Conducted daily physical training to maintain peak physical and mental condition.
- Engaged in weapons training, achieving proficiency in multiple firearms.
- Conducted routine vehicle maintenance checks to ensure operational reliability.
- Performed inspections to keep equipment in working order.
Education
Canyon High School
Canyon, TXSkills
- Security operations experience
- Premises surveillance
- Superb surveillance skills
- Building patrol
- Keen observer
- Security camera monitoring
- Vigilant and watchful
- Complex Problem-solving
- Staff management
- Visitor management
- Work ethic
- Event security
- Self-defense
- Workplace safety
Timeline
Security Guard
Allied Universal Security Services
08.2018 - Current
Correctional Officer
Texas Department Of Criminal Justice
02.1999 - 06.2017
Enlisted Soldier
United States Army
08.1988 - 03.1995
Canyon High School