Juanita Etie
Food and Nutrition
Dickinson,TX
Summary
Proven Dietary Technician with a track record of enhancing patient satisfaction and reducing food waste at PAM Rehabilitation Hospital. Expert in Nutrition Assessment and adept at fostering healthy eating habits. Demonstrates exceptional adaptability and a results-driven approach, achieving significant improvements in dietary programs and patient care with innovative meal planning and efficient food service management. Dedicated candidate eager to leverage knowledge of nutritional science. Familiar with medical nutrition therapy and committed to helping patients reach health goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level food and nutrition service tech position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
38
38
years of professional experience
1
1
Certification
Work History
Dietary Technician
PAM Rehabilitation Hospital
08.2023 - 10.2024
- Supported the creation of marketing materials to promote healthy eating habits and dietary programs within the facility, increasing awareness among patients and staff members alike.
- Contributed to improved patient outcomes with careful attention to allergens and specific dietary needs in meal preparation.
- Reduced food waste by monitoring portion control and making adjustments based on patient feedback.
- Enhanced patient satisfaction by creating and implementing individualized meal plans according to dietary restrictions and preferences.
- Streamlined kitchen operations for increased efficiency by working closely with dietitians, chefs, and other food service staff.
- Participated in interdisciplinary case meetings to provide valuable insight into patients'' nutritional status, contributing significantly towards comprehensive care plans.
- Maintained a clean and sanitary work environment, adhering to strict health codes and regulations.
- Assisted in developing new menus that catered to diverse dietary requirements while maintaining appetizing options.
- Conducted regular audits of food safety practices to ensure continuous improvement within the department.
- Resolved patient concerns promptly, demonstrating empathy and professionalism when addressing their dietary needs.
- Ensured compliance with dietary guidelines, maintaining accurate nutritional information for each meal served.
- Managed inventory efficiently, tracking stock levels and ordering supplies as needed to minimize shortages or excesses.
- Collaborated with interdisciplinary healthcare teams for seamless communication regarding patients'' nutritional needs and changes in status.
- Stayed current on industry trends through professional development opportunities such as conferences, workshops, and online courses.
- Trained new Dietary Technicians on operational procedures, ensuring consistent quality across the team.
- Monitored food safety and sanitation standards in food service areas.
- Detected disposition of spoiled food and other unusual conditions.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Developed and managed relationships with customers to increase customer loyalty.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Streamlined the checkout process for faster service and improved customer experience.
- Resolved customer issues swiftly by collaborating with team members and leveraging resources effectively.
- Managed high-volume customer queues efficiently, minimizing wait times while maintaining exceptional service standards.
- Conducted thorough price checks for customers, guaranteeing transparency and accuracy in transactions.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Reinforced brand reputation with excellent service quality that consistently exceeded expectations among clientele.
- Maintained a clean and organized workstation, ensuring a pleasant environment for customers and colleagues alike.
- Performed daily reconciliation of cash registers accurately within allotted time frames for streamlined closing procedures.
- Assisted in inventory management tasks, contributing to optimal stock levels and product availability.
- Actively listened to each client''s needs before offering tailored solutions based on their preferences or requirements.
- Streamlined payment processes for increased efficiency, effectively handling cash and credit transactions.
- Utilized product knowledge expertise when guiding clients through available options suitable for their specific needs.
- Collaborated with team members to execute promotional events smoothly, driving foot traffic and increasing sales opportunities.
- Fostered positive customer relationships by consistently delivering attentive service with a friendly demeanor.
- Ensured seamless handoff from cashier to customer service representatives when necessary, leading to increased customer satisfaction and loyalty.
- Boosted sales revenue by upselling products and services to customers during the checkout process.
- Identified potential areas of improvement within the Customer Service Desk operation by analyzing trends in common customer inquiries or complaints.
- Maintained accurate records of customer transactions for reporting purposes.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
- Utilized various software applications to process customer orders.
- Redeemed coupons to discount purchases.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Referred to price sheets and special sale bulletins to enter price changes.
- Processed refunds and exchanges in accordance with company policy.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Identified and resolved discrepancies and errors in customer accounts.
Manager
JnC's Super Club
01.2002 - 09.2005
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Led change management initiatives to drive organizational transformation without compromising employee morale or productivity levels.
- Championed diversity and inclusion efforts within the workplace, resulting in an inclusive environment that fostered creativity and innovation among employees from various backgrounds.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Implemented innovative marketing campaigns that boosted brand awareness and generated significant sales leads.
- Launched new products and services with thorough market research, leading to increased revenue growth.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within the industry sector.
- Conducted competitive analysis to identify market trends and capitalize on emerging opportunities for growth.
- Established robust risk mitigation strategies to safeguard against potential operational challenges or disruptions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Developed detailed plans based on broad guidance and direction.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Launched quality assurance practices for each phase of development
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed senior-level personnel working in marketing and sales capacities.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Waitress
Busy Bee Cafe
01.1987 - 10.1989
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Greeted new customers, discussed specials, and took drink orders.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Bussed and reset tables to keep dining room and work areas clean.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Ensured compliance with health regulations by maintaining cleanliness of work areas, utensils, and equipment.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
- Increased repeat business by cultivating relationships with customers and providing memorable dining experiences.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Assisted management in training new waitstaff, sharing expertise on best practices for exceptional service delivery.
- Provided timely tableside assistance to guests requiring additional condiments or utensils.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Contributed to increased sales by promoting daily specials and making personalized menu recommendations.
- Facilitated seamless dining experiences for large parties by coordinating orders and special requests.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Streamlined order accuracy by effectively communicating with kitchen staff, resulting in fewer returned dishes.
- Consistently exceeded management''s performance expectations while adhering to company policies and procedures.
- .Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Processed orders and sent to kitchen employees for preparation.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Checked guests' identification before serving alcoholic beverages.
- Increased sales significantly by upselling higher-end products to customers.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Supported needs of 20 person wait staff who attended to specific needs of countless customers daily for Busy Bee restaurant with social relevancy and intentionality.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Participated in ongoing professional development opportunities to stay current on industry trends and improve service offerings continually.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed cash register accurately, ensuring proper handling of transactions and tips.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Demonstrated strong multitasking skills by managing several tables at once while maintaining high standards of service quality.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Communicated with kitchen staff clearly and accurately to deliver meals within desired timeframes.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Contributed positively to team morale through effective communication and cooperation with coworkers.
- Supported management by completing daily side work tasks such as restocking supplies and cleaning duties.
- Handled difficult customer situations professionally, resolving issues promptly and ensuring repeat business.
- Handled special requests from guests to build positive relationships by meeting off-menu customer needs.
- Successfully maintained an orderly workspace under pressure by clearing tables promptly after diners'' departures.
- Provided exceptional service to large parties, coordinating with the team for smooth operations.
- Addressed customer complaints quickly and professionally to avoid negative reviews and loss of business.
- Increased sales by upselling appetizers, desserts, and specialty beverages.
- Assisted in training new servers, sharing best practices for excellent customer service.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Addressed dietary restrictions or allergies with care, communicating clearly with kitchen staff to avoid errors in meal preparation.
- Ensured strict adherence to safety regulations by maintaining a clean working environment throughout shifts.
- Streamlined order-taking process for faster service and increased table turnover rate.
- Participated in training and development to stay updated with company policies and procedures and improve customer service skills.
- Established rapport with regular customers, fostering loyalty through personalized service experiences.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Documented orders accurately to track sales and properly bill guests.
- Implemented time management strategies to optimize efficiency during peak hours without compromising the quality of service provided to patrons.
- Learned and followed local alcohol laws to keep restaurants compliant with laws and regulations.
- Promoted daily specials strategically, driving additional revenue through targeted recommendations based on guest preferences.
Education
GED -
Alvin Community College
Alvin, TX05.1988
Skills
- Nutrition Assessment
- Clinical Documentation
- Medical Nutrition Therapy
- Professional ethics
- Sanitation Procedures
- Supplement Recommendations
- Renal Nutrition
- Enteral Nutrition
- Diabetes management
- Meal Planning
- Menu development
- Cultural Competency
- Vegetarian Nutrition
- Therapeutic Diets
- Portion Control
- Dietary Analysis
- Food Service Management
- Pediatric nutrition
- Raw Food Diets
- Heart-Healthy Diets
- Macrobiotic Diets
- Bariatric Nutrition
- Oncology nutrition
- Gluten-Free Diets
- Eating Disorder Support
- Vegan Nutrition
- Mediterranean Diets
- Low-Sodium Diets
- Dairy-Free Diets
- Plant-Based Diets
- Nutrient Monitoring
- Attention to Detail
- Telephone and E-mail Communication
- Creative Thinking
- Adaptability and Flexibility
- Decision-Making
- Dependable and Cooperative
- Food Preparation Oversight
- Patient Monitoring
- Patient Observation
- Observation Reporting
- Meal Preparation
Certification
- Certified Food Handler
Food Handlers Certificate
Took online food handlers certificate for position in which I had at Pam Rehabilitation Hospital
Timeline
Dietary Technician
PAM Rehabilitation Hospital
08.2023 - 10.2024
Manager
JnC's Super Club
01.2002 - 09.2005
Waitress
Busy Bee Cafe
01.1987 - 10.1989
GED -
Alvin Community College