Juanita Everette-Henderson
Columbia,South Carolina
Summary
Highly motivated with over 20years Customer service skills who meets and exceeds customer expectations providing friendly, professional, and courteous service to clients. Experience working with limited supervision. Demonstrated attention to detail and professionalism. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
General Maintenance Tec 1
Department of Transportation
09.2022 - 10.2024
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Assisted coworkers and staff members with special tasks on daily basis.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Roll and trim sheeting to sign blanks assisting in production of sufficient number of sign manufacturing for state. Produces destination and special signs insuring correct in size,spelling in compliance with State MUTCD codes 99.9% quality control.
- Record keeping of all material used in sign production.
Shipping and Receiving Admin
Aramark
06.2022 - 09.2022
- Company Overview: National Advocacy Center, USC
- Website not provided
- Executed company policies, procedures, and safety standards to ensure the proper cleanliness and safety of the office and equipment
- Offered strong customer service skills, provide logistics for shipping /receiving
- Communication with use of email, phone, face to face
- Oversee shipments, purchase orders, obtain and process product orders, filing data entry of all order receipts
- National Advocacy Center, USC
- Website not provided
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Pulled, verified, and packaged items for shipment.
Food Service Director
South Carolina Department of Corrections
04.2017 - 03.2021
- Oversee cafeteria meal preparation, daily inspections of all food ingredients
- Proficient in conducting inventory, ordering of all supplies maintaining records
- Complete all paperwork required filing data entry for quarterly paperwork review
- Responsible for all scheduling, training, records of all Staff
- Detail report taking
- Provided customer service and was involved in training all new team members within region
Education
Diploma -
Continental Academy
Coral Gables, Florida07.2006
Skills
- Customer service
- Communication skills
- Time management
- Organizational Skills
- Leadership Training
- Problem Resolution
- Warehouse Operations
- Receiving Processes
- Inventory Management
- Shipping procedures
- Order Fulfillment
- Data Entry
Letter of Recommendation
A document that provides a detailed account of my experience and professional promise. Illustrating my confidence,performance,potential and personal qualities.
Timeline
General Maintenance Tec 1
Department of Transportation
09.2022 - 10.2024
Shipping and Receiving Admin
Aramark
06.2022 - 09.2022
Food Service Director
South Carolina Department of Corrections
04.2017 - 03.2021
Diploma -
Continental Academy