Summary
Overview
Work History
Education
Skills
Training
Timeline
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Juanita Frelow

Crosby,TX

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

10
10
years of professional experience

Work History

Assistant Store Manager

Walgreens Retail Store and Pharmacy
10.2018 - Current
  • Overall store management, supervisory, and policy implementation
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.

Assistant Store Manager Trainee

Walgreens Retail Store and Pharmacy
11.2017 - 10.2018
  • Overall store management, supervision, and policy implementation
  • Assisted in implementing store policies and procedures for better operational efficiency and staff performance.
  • Improved customer satisfaction by providing exceptional service and addressing customer concerns promptly.

Shift Leader

Walgreens
04.2015 - 01.2017
  • Improved team productivity by implementing efficient scheduling and task delegation methods.
  • Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
  • Boosted overall sales with effective upselling techniques and exceptional product knowledge.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
  • Assisted managers in setting goals for each department within the store and monitored progress toward those objectives regularly.

Call Center Representative

Iqor
01.2014 - 07.2014
  • Assist customers with their questions, problems and complaints
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Streamlined call flow processes for more efficient response times and increased productivity.

Education

C. E. King High School
Houston, TX
06.2012

Skills

  • Loss Prevention
  • Customer Relations
  • Department Oversight
  • Business Development
  • Team Building and Leadership
  • Performance Evaluations
  • KPI Tracking
  • Quality Assurance

Training

Genesys Works, Houston, TX, 06/01/11, 08/01/11, Instituted financial reporting system that met general accounting principles (GAAP), Learned basic skills of accounting and finance including maintaining accounts and journal entries and recording statements and documents

Timeline

Assistant Store Manager

Walgreens Retail Store and Pharmacy
10.2018 - Current

Assistant Store Manager Trainee

Walgreens Retail Store and Pharmacy
11.2017 - 10.2018

Shift Leader

Walgreens
04.2015 - 01.2017

Call Center Representative

Iqor
01.2014 - 07.2014

C. E. King High School

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Juanita Frelow