Juanita Gaines
Vernon
Summary
Well-rounded professional possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands. Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Overview
5
5
years of professional experience
Work History
Clerk III
Vernon State Hospital
Vernon
09.2020 - Current
- Maintained organized filing systems for easy retrieval of documents.
- Processed incoming mail and packages efficiently for department distribution.
- Assisted in managing office supplies, ensuring inventory was well-stocked.
- Handled customer inquiries professionally and directed them to appropriate staff.
- Coordinated scheduling for meetings and appointments across various departments.
- Collaborated with team members to streamline administrative processes effectively.
- Prepared necessary documents and reports for internal meetings and presentations.
- Answered phones in a courteous manner while providing excellent customer service.
- Communicated with customers and employees to answer questions or explain information.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
- Performed data entry tasks to update customer account records.
- Verified the accuracy of all paperwork before submission for processing.
- Organized and maintained filing systems for confidential documents.
- Utilized computer software programs to create reports, labels, and forms.
- Supported office clerical functions using word processing and other software, email, and office machines.
- Scanned documents into digital formats, ensuring accuracy of content.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Maintained inventory levels of office supplies and equipment as needed.
- Created memos, letters, emails, reports, and presentations as requested by management.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Answered customer inquiries via phone and email.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Trained staff members to perform work activities and use computer applications.
- Copied, sorted and filed records of office activities and business transactions.
- Typed, formatted and edited correspondence and other documents.
- Delivered messages and ran errands.
- Monitored and directed work of lower-level clerks.
- Completed and mailed contracts, invoices or checks.
- Scheduled meetings and coordinated materials to be distributed to attendees.
- Coordinated office activities to streamline operations and promote compliance with organizational policies.
Education
High School Diploma -
Vernon High School
Vernon, TX05-2004
Skills
- Document management
- Data entry
- Office administration
- Customer support
- Scheduling coordination
- Inventory management
- Telephone etiquette
- Filing systems
- Administrative tasks
- Schedule and calendar management
- Confidentiality understanding
- Office supply management
- Scheduling appointments
- Inventory assessment
Affiliations
- Very active in my community, I'm also involved in our youth department at my church, I really enjoy the involvement with my community and the youth. The youth is our future and I love to see them grow.
Timeline
Clerk III
Vernon State Hospital
09.2020 - Current
High School Diploma -
Vernon High School