Juanita Garcia
Patient Service Coordinator
Houston,TX
Summary
Experienced Patient Services Coordinator, focused on providing efficient and effective support to patients, providers and team members. Adept at scheduling, communication, and project coordination; committed to ensuring the best patient care services at MD Anderson Cancer Center.
Overview
8
8
years of professional experience
Work History
Patient Services Coordinator
Md Anderson Medical Cancer Center
09.2022 - Current
- Efficiently schedule patient appointments, diagnostic tests, and procedures.
- Collaborated in creation of Master downtime templates for Head and Neck Center, streamlining operational efficiency.
- Facilitated comprehensive training for new employees and offer ongoing support as needed.
- Develop weekly PSC schedules.
- Contribute to completion of encounter errors work queues by proactively resolving mistakes.
- Effectively communicate all critical information to families, physicians, team members, and other patient care areas, ensuring seamless coordination and optimal patient outcomes.
- Respond to challenging situations involving distressed or dissatisfied patients while maintaining calm demeanor and positive attitude.
Social Program Coordinator
Consulate General Of Colombia - Houston
1 2020 - 09.2022
- Applied extensive knowledge of available resources to provide critical support to clients during medical emergencies, domestic violence situations, and precarious living conditions; acting as a liaison between clients, non-profit organizations, and government agencies.
- Facilitated and coordinated procedures for burial, cremation, and repatriation of deceased individuals, providing compassionate family assistance throughout the process.
- Coordinated and managed logistics for humanitarian flights and aid distribution, assisting over 2,000 Colombian travelers stranded in the US during the 2020 border closures.
- Effectively coordinated search logistics for missing migrants by leveraging with local authorities.
- Developed and proposed innovative project strategies, including service fairs and events, to upper management. Successfully secured funding and participation, ensuring efficient program development from conception to execution.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Assisted front office in providing customer assistance for issuing government identifications, power of attorneys, and birth, marriage, and death certificates.
- Supported intern training and effectively delegated tasks to ensure the successful completion of projects.
English/Spanish Interpreter
MasterWord Services, Inc. Translation & Interpretation
06.2019 - 01.2020
- Streamlined patient and provider interaction by providing channel of effective communication
- Relayed information in accurate and concise manner, without omitting, changing or adding information
- Translated documents about treatment directions and helped non-English speaking patients fill out medical forms
- Followed ethical codes for protecting confidentiality of sensitive patient health information while adhering to HIPAA laws.
Real Estate Administrative Assistant
Keller Williams - Uptown Realestate
06.2019 - 12.2019
- Maintained efficient office operations by handling errands and administrative functions.
- Prepared purchase and lease agreements and disclosures utilizing Dotloop to complete paperwork
- Developed and maintained database of available properties suited to different needs and budgets for prospect residential clients
- Developed and deployed marketing collateral to promote properties and drive sales
- Scheduled and managed appointments to show marketed properties
Student Resident Assistant
American Campus Communities - Cullen Oaks
01.2016 - 06.2017
- Enhanced resident satisfaction by addressing and resolving conflicts effectively through mediation techniques.
- Supervised college residence hall floor of undergraduate students while implementing housing and university policies
- Encouraged community atmosphere by implementing educational and social programs fostering personal development among students.
- Supported administrative duties such as room transfers, incident reports and maintenance requests.
Education
Bachelor of Science - Kinesiology
University of Houston
Houston, TX 05.2001 -
Skills
Project coordination
Fully Bilingual
Customer service experience
Problem Solving
Timeline
Patient Services Coordinator
Md Anderson Medical Cancer Center
09.2022 - Current
English/Spanish Interpreter
MasterWord Services, Inc. Translation & Interpretation
06.2019 - 01.2020
Real Estate Administrative Assistant
Keller Williams - Uptown Realestate
06.2019 - 12.2019
Student Resident Assistant
American Campus Communities - Cullen Oaks
01.2016 - 06.2017
Bachelor of Science - Kinesiology
University of Houston
05.2001 -
Social Program Coordinator
Consulate General Of Colombia - Houston
1 2020 - 09.2022