Juanita Gray
Saint Louis,MO
Summary
Hard-working professional with 2+ years of experience and a proven knowledge of customer service, data entry, and conflict resolution. Aiming to leverage my skills to successfully fill the Food service tech, instrument tech, supply chain tech role at your company.
Overview
13
13
years of professional experience
Work History
Front End Cashier Assistant
Walmart
Bridgeton, MO
01.2024 - Current
- Built rapport with clientele by engaging in friendly conversation while processing transactions.
- Assisted customers with finding products, providing them with a positive shopping experience.
- Ensured accurate financial records by carefully counting cash drawer at the beginning and end of each shift.
- Promoted a safe shopping experience for all patrons by adhering to company safety protocols and reporting potential hazards promptly.
- Resolved customer complaints professionally, ensuring their continued patronage and overall satisfaction.
- Maintained a well-stocked and organized cashier area for optimal productivity.
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Upheld a professional appearance at all times in accordance with company dress code policies.
- Balanced multiple priorities simultaneously, attending to customer needs while maintaining an efficient workflow at the front end of the store.
- Handled high-pressure situations with ease, effectively managing long lines during peak hours.
- Fostered a positive environment for both staff and customers through effective communication skills and a welcoming demeanor.
- Streamlined checkout process by accurately bagging items according to size, weight, and fragility.
- Managed currency exchanges accurately, minimizing discrepancies between register totals and actual cash amounts on hand.
- Collaborated with team members to keep store clean, stocked, and visually appealing for customers.
- Reduced wait times by quickly scanning items and applying appropriate discounts or promotions.
- Organized items on shelves to help customers locate products easily and quickly.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided each customer with detailed receipts for proof of purchase and to avoid discrepancies.
- Approached every question or concern with calm and level-headed approach.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Checked ID for age-restricted items to prevent sales of alcohol or tobacco products to ineligible customers.
- Operated register system to process new purchases, item returns, and merchandise exchanges.
FOOD SERVICE TECH, INSTRUMENT TECH, SUPPLY CHAIN TECH
1st Love home health care
Saint Louis, MO
04.2019 - Current
- Dressing/Grooming Bathing/Hygiene Med Rel HC task Meals/dishesClean oors/ clean bathMake bed/change linensTrashClean/Maintain equipment Treatment Essential transportation
CUSTOMER SERVICE REPRESENTATIVE
Converges
Saint Louis, MO
04.2015 - 09.2016
- Answering incoming calls Troubleshooting for the modem, internet and alarm system Help reset password for alarm systemNote the account about the issue Schedule appointment for techTroubleshoot the cameras Give information on where they can buy batteries for the window alarms and smoke detector
PRE-TODDLER TEACHER
ALC daycare
Saint Louis, MO
10.2011 - 04.2012
- Establish and enforce rules for behavior, and procedures for maintaining order
- Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and eld trips
- Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills
- Observe and evaluate children's performance, behavior, social development, and physical health
- Read books to entire classes or to small groups
- Attend to children's basic needs by feeding them, dressing them, and changing their diapers
- Serve meals and snacks in accordance with nutritional guidelines
- Teach proper eating habits and personal hygiene
- Prepare materials and classrooms for class activities
- Meet with parents and guardians to discuss their children's progress and needs, determine their priorities for their children, and suggest ways that they can promote learning and development
- Enforce all administration policies and rules governing students
- Assimilate arriving children to the school environment by greeting them, helping them remove outerwear, and selecting activities of interest to them.
Education
High School Diploma -
ROCK WOOD SUMMIT HIGHSCHOOL
Saint Louis, MO05.2011
Skills
- Patience and Empathy
- Reliability and punctuality
- Cleanliness and hygiene
- Customer Engagement
- Customer service
- Computer skills
Personal Information
Title: FOOD SERVICE TECH, INSTRUMENT TECH, SUPPLY CHAIN TECH
References
- LAQRESHA MAYO, P.A.C ORGANIZER, CHARTER, 13144387492, laqresha.mayo@gmail.com, Former co-worker
- SHANITA COLE, CUSTOMER SERVICE REPRESENTATIVE, CHARTER, 13144099933coleshanita@hotmail.com, Former co-worker
Timeline
Front End Cashier Assistant
Walmart
01.2024 - Current
FOOD SERVICE TECH, INSTRUMENT TECH, SUPPLY CHAIN TECH
1st Love home health care
04.2019 - Current
CUSTOMER SERVICE REPRESENTATIVE
Converges
04.2015 - 09.2016
PRE-TODDLER TEACHER
ALC daycare
10.2011 - 04.2012
High School Diploma -
ROCK WOOD SUMMIT HIGHSCHOOL