Summary
Overview
Work History
Education
Skills
Leadership Experience
References
Languages
Timeline
Generic

Juanita Gutierrez

Kyle,TX

Summary

Hardworking and focused Senior Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 10+ years of performance. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.

Overview

13
13
years of professional experience

Work History

Senior Administrative Assistant

HHSC Health and Human Service Commission
09.2023 - Current
  • Streamlined office operations by implementing efficient administrative processes and procedures.
  • Improved customer satisfaction by addressing concerns and providing timely resolutions.
  • Streamlined internal processes, resulting in a more organized and efficient workflow.

Administrative Assistant

Texas Workforce Commission
12.2022 - 08.2023
  • Supported executive staff through scheduling meetings, contractor management, and preparing crucial documents.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Retention Specialist

Charter Communication
08.2022 - 11.2022
  • Increased customer retention rates by developing and implementing effective loyalty strategies.
  • Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
  • Reduced churn rates by identifying at-risk customers and crafting personalized retention plans.
  • Boosted revenue through upselling and cross-selling opportunities during customer interactions.

Store Manager

CubeSmart
05.2022 - 08.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.

Sorting Associate

Amazon
10.2021 - 11.2021
  • Increased sorting efficiency by implementing new organizational techniques and systems.
  • Reduced errors in the sorting process by conducting thorough quality checks and providing regular feedback to team members.

Manager, Financial Screening

CommUnityCare
02.2014 - 09.2020
  • Led a team of Financial Screening Analysts, increasing productivity and career development of team members.
  • Assisted with monthly audits of Financial Screening staff and answered questions as needed.
  • Evaluated and determined eligibility for Travis County Healthcare programs.
  • Verified information and referred potential clients to other programs as needed.
  • Confidential record keeping and filing system pertaining to clients and audits.

Senior Financial Screening Specialist

CommUnityCare
02.2012 - 09.2014
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Financial Screening Specialist

CommUnityCare
10.2010 - 02.2014
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.


Education

Medical Assistance Certification -

National Institute of Technology
San Antonio, TX

Skills

  • Executive Support
  • Customer Service
  • Data Entry
  • Interviewing
  • Inventory Management
  • Report Generation
  • Data Organization
  • Process Optimization

Leadership Experience

  • Financial Screening Manager, 2014, 2020
  • Financial Screening Specialist Sr, 2013, 2014
  • Medical Assistant Lead, 2008, 2010
  • Medical Assistant Lead, 2004, 2006

References

Available upon request.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Senior Administrative Assistant

HHSC Health and Human Service Commission
09.2023 - Current

Administrative Assistant

Texas Workforce Commission
12.2022 - 08.2023

Retention Specialist

Charter Communication
08.2022 - 11.2022

Store Manager

CubeSmart
05.2022 - 08.2022

Sorting Associate

Amazon
10.2021 - 11.2021

Manager, Financial Screening

CommUnityCare
02.2014 - 09.2020

Senior Financial Screening Specialist

CommUnityCare
02.2012 - 09.2014

Financial Screening Specialist

CommUnityCare
10.2010 - 02.2014

Medical Assistance Certification -

National Institute of Technology
Juanita Gutierrez