Juanita Gutierrez
Kyle,TX
Summary
Hardworking and focused Senior Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 10+ years of performance. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
13
13
years of professional experience
Work History
Senior Administrative Assistant
HHSC Health and Human Service Commission
2023.09 - Current
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Improved customer satisfaction by addressing concerns and providing timely resolutions.
- Streamlined internal processes, resulting in a more organized and efficient workflow.
Administrative Assistant
Texas Workforce Commission
2022.12 - 2023.08
- Supported executive staff through scheduling meetings, contractor management, and preparing crucial documents.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Retention Specialist
Charter Communication
2022.08 - 2022.11
- Increased customer retention rates by developing and implementing effective loyalty strategies.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Reduced churn rates by identifying at-risk customers and crafting personalized retention plans.
- Boosted revenue through upselling and cross-selling opportunities during customer interactions.
Store Manager
CubeSmart
2022.05 - 2022.08
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Sorting Associate
Amazon
2021.10 - 2021.11
- Increased sorting efficiency by implementing new organizational techniques and systems.
- Reduced errors in the sorting process by conducting thorough quality checks and providing regular feedback to team members.
Manager, Financial Screening
CommUnityCare
2014.02 - 2020.09
- Led a team of Financial Screening Analysts, increasing productivity and career development of team members.
- Assisted with monthly audits of Financial Screening staff and answered questions as needed.
- Evaluated and determined eligibility for Travis County Healthcare programs.
- Verified information and referred potential clients to other programs as needed.
- Confidential record keeping and filing system pertaining to clients and audits.
Senior Financial Screening Specialist
CommUnityCare
2012.02 - 2014.09
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Financial Screening Specialist
CommUnityCare
2010.10 - 2014.02
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
Medical Assistance Certification -
National Institute of Technology
San Antonio, TXSkills
- Executive Support
- Customer Service
- Data Entry
- Interviewing
- Inventory Management
- Report Generation
- Data Organization
- Process Optimization
Leadership Experience
- Financial Screening Manager, 2014, 2020
- Financial Screening Specialist Sr, 2013, 2014
- Medical Assistant Lead, 2008, 2010
- Medical Assistant Lead, 2004, 2006
References
Available upon request.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Senior Administrative Assistant
HHSC Health and Human Service Commission
2023.09 - Current
Administrative Assistant
Texas Workforce Commission
2022.12 - 2023.08
Retention Specialist
Charter Communication
2022.08 - 2022.11
Store Manager
CubeSmart
2022.05 - 2022.08
Sorting Associate
Amazon
2021.10 - 2021.11
Manager, Financial Screening
CommUnityCare
2014.02 - 2020.09
Senior Financial Screening Specialist
CommUnityCare
2012.02 - 2014.09
Financial Screening Specialist
CommUnityCare
2010.10 - 2014.02
Medical Assistance Certification -
National Institute of Technology
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