Juanita Harvey
Indian Head
Summary
To leverage my 15 + year health and patient care and advocacy experience, critical thing and problem-solving skills, and expertise in the health care field. Expanding my knowledge and experience developing and collecting data to improve healthcare effectiveness, as well as becoming a leader that will continue to improve and support healthcare programs and patience care.
Professional with solid background in developing and executing strategic outreach initiatives. Adept at building relationships, engaging diverse communities, and driving successful campaigns. Strong focus on team collaboration and achieving results, with adaptability to meet changing needs. Skilled in communication, project management, and data analysis to effectively support organizational goals.
Overview
27
27
years of professional experience
Work History
Outreach Specialist
Wellpoint
Washington, DC
12.2023 - Current
- Coordinate care plans and schedule follow-up services for members
- Monitor treatment compliance and address barriers to care
- Connect members to community resources and public programs
- Provide health coaching and education to improve outcomes
- Document case updates and collaborate with providers and agencies
Outreach Specialist
Medstar Family Choice
Washington, DC
09.2022 - 09.2025
- Responsible for contacting and educating members regarding preventive health services.
- Assist members with scheduling preventive health care appointments and transportation.
- Serves as a point of contact and informational resource for members.
- Contacts physicians' offices to obtain information related to preventive health services and Demographic.
- Serves as a Healthcare Effectiveness Data and Information Set (HEDIS) medical record reviewer.
- Conducts quality audits using the comprehensive set of standardized performance measures identified in HEDIS.
- Maintains performance data, track and report daily medical record review progress in addition to, clinical data abstraction quality to management.
Outreach Specialist
CityBlock Health
Washington, DC
11.2020 - 09.2022
- Serves as the initial CityBlock connection to a prospective member, completing the intake and consent process for eligible members, and handoff to the Community Health Partner upon enrollment.
- Provides telephonic, written, digital and face to face outreach and engagement services for each eligible member, that includes member events, group welcome events and community outreach events.
- Work collaboratively with the Outreach team to increase the number of monthly Cityblock member enrollments.
- Leverage available data from our EHR platform, Commons, to learn more about potential members and inform outreach strategy, to creatively locate and connect with members that we believe will benefit from the Cityblock care model.
- Engage and foster trust with members, acting as the ambassador of Cityblock and the key point-of-contact to assist members prior to full enrollment.
- Conduct field work by meeting with members in their homes, neighborhoods, and the Cityblock health hub.
- Work daily within Commons to collect data, organize information, track tasks, and communicate with staff, patients, and family members.
- Provide feedback to the product development team to assist in other aspects of the onboarding process while supporting other teams.
Outreach Specialist
Amerigroup Group
Washington, DC
10.2017 - 11.2020
- Responsible for contacting and educating members regarding preventive health services.
- Assist members with scheduling preventive health care appointments and transportation.
- Serves as a point of contact and informational resource for members.
- Contacts physicians' offices to obtain information related to preventive health services and Demographic.
- Serves as a Healthcare Effectiveness Data and Information Set (HEDIS) medical record reviewer.
- Conducts quality audits using the comprehensive set of standardized performance measures identified in HEDIS.
- Maintains performance data, track and report daily medical record review progress in addition to, clinical data abstraction quality to management.
Chronic Care Coordinator
MedStar Family Choice, Outreach Department
Washington, DC
09.2016 - 09.2017
- Served as the point of contact, advocate, and informational resource for patients, care team, family/caregiver(s), payers, and community resources.
- Facilitated patient access to appropriate medical and specialty providers, educate patient and family/caregiver(s) about relevant community resources, as needed, cultivated and supported primary care and specialty provider co-management with timely communication, inquiry, follow-up, and integration of information into the care plan regarding transitions-in-care and referrals, assist with the identification of 'high-risk' patients, processed transportation request for members when criteria were met, provided ACD line coverage and processed calls related to PCP and provider questions, eligibility, benefits, transportation, and authorization issues.
- Developed and implement member's incentive programs with Chronic Care Programs and maintain awareness of legal and legislative issues that impacted service availability.
Family Support Worker
Center for Children
La Plata, MD
04.2013 - 09.2016
- Responsible for initiating and maintaining regular and long-term contact and support with families by conducting weekly or as needed home visits.
- Conducted intervention focusing on a family-center, strength-based, directing and establishing trusted relationships between the parent and child.
- Assisted families in establishing goals and service plan for accomplishing these goals; strengthening the parent-child relationship; assisting parents in improving their skills to optimize the home environment; improving the family support systems; and increasing the family's ability to problem solve and assume the role of advocate for themselves and their children.
- Facilitated family activities and education to strengthen and improve parent skills, problem solving skills, crisis management, anger management, independent living skills, house management, and parent-child interaction.
- Filed client records and secured any Personal Identifiable Information (PII) as well as accurately and thoroughly document activities, visits, problems with regard to client privacy and confidentiality as required by Federal and State laws and regulations.
Health and Safety Coordinator
Kinder Care Learning Center
Waldorf, MD
08.2001 - 04.2013
- Monitored the ongoing health status and needs of enrolled children by ensuring the completion of daily health checks, the administering of medications per the agency's policy and doctors' orders.
- Maintained detailed, accurate, up-to-date and confidential records including: child health files and documentation of activities; maintains strict child, family and staff confidentiality at all times.
- Coordinated and executed the ordering of facility supplies to support operations within the administrative offices and classrooms.
- Conducted monthly tornado and fire drills, ensuring all staff training was documented that all certifications of Pediatric First Aid and CPR were up to date, and maintained the center's high cleanliness standards.
Dietary Cook
Compass Group
La Plata, MD
08.2000 - 08.2001
- Prepared food in accordance with current applicable federal, state and local standards, guidelines and regulations; Compass Group standards and procedures; and as directed by the Nutrition Services Manager to ensures that quality food service is provided at all times.
- Performed administrative requirements such as completing necessary forms and reports, and submitted them to the Nutrition Services Manager as directed.
- Ensured that all dining services procedures are followed in accordance with established procedures.
- Assisted in maintaining inventory, ordering, storing incoming food, and supplies.
- Maintained inventory records and documents.
- Followed and adhered to Compass Groups policies and procedures implementing HIPAA requirements for the privacy and security of protected health information.
- Used and/or disclosed only minimum amount of Protected Health Information necessary to complete assigned tasks.
- Maintained knowledge of the catering menu, assisted in the coordination and set up for catering events as well as supported functions in many positions such as cashier and server.
Dietary Assistant
Morning Side House
Waldorf, MD
09.1999 - 08.2000
- Provided food and nutritional service meeting the nutritional and therapeutic needs of residents and patients.
- Performed administrative requirements such as completing necessary forms, reports, and temperature records.
- Developed and maintain a good working rapport with inter-department personnel as well as with other departments within the facility to ensure that food service can be properly maintained to meet the needs of the residents.
- Prepared and served meals that are palatable and appetizing in appearance.
- Prepared and served bedtime snacks, according to the established menu.
- Ensured that appropriate equipment and utensils are provided with the resident's meal tray.
- Maintained inventory, ordered food and other supplies, stored incoming food and materials.
- Maintained inventory records and documents within department.
Education
Associates of Arts - Business Administration
Strayer University
10-2012
Skills
- Maintains core values consistent with a patient and family centered approach to care
- Critical thinker proactively resolving patient and family concerns, issues
- Analyzes and tracks qualitative data
- Professional patient advocate, responding with empathy and recognizes opportunities for improvement to meeting patient concerns
- Effective communication skills, including written and verbal
- Experienced active listener
- Accomplished in patient's rights and confidentiality in accordance with Health Insurance Portability and Accountability Act (HIPAA) guidelines and other agency regulations
- Skilled in Microsoft Windows, Word, Excel, PowerPoint, and Internet
- Medicaid
- Contact Center
- HIPPA
- Customer Service
- Medical Terminology
- Typing
- Quality Audits
- HEDIS
Timeline
Outreach Specialist
Wellpoint
12.2023 - Current
Outreach Specialist
Medstar Family Choice
09.2022 - 09.2025
Outreach Specialist
CityBlock Health
11.2020 - 09.2022
Outreach Specialist
Amerigroup Group
10.2017 - 11.2020
Chronic Care Coordinator
MedStar Family Choice, Outreach Department
09.2016 - 09.2017
Family Support Worker
Center for Children
04.2013 - 09.2016
Health and Safety Coordinator
Kinder Care Learning Center
08.2001 - 04.2013
Dietary Cook
Compass Group
08.2000 - 08.2001
Dietary Assistant
Morning Side House
09.1999 - 08.2000
Associates of Arts - Business Administration
Strayer University