Juanita K. Heaggans
Baltimore,Maryland
Summary
To obtain a management level position supporting the children and families of Baltimore. Accomplished civil servant offering experience implementing new and innovative programs aimed at meeting the needs of youth and their families. Highly skilled at building lasting relationships with customers and stakeholders.
Overview
16
16
years of professional experience
Work History
Program Specialist
Department Of Juvenile Services
Baltimore, MD
03.2020 - Current
- Conduct licensing, monitoring and/or certification of DJS licensed and/or certified programs, contracted and per-diem private provider programs, out-of-state residential programs and non-residential community based programs to ensure compliance with standards required by statute, regulation, policy, administrative directive and best practices to ensure health, safety and well-being of youth in care
- Prepare reports for StateStat data and analysis; licensed, monitored and/or certified programs in clear and concise manner, comprehensive, accurate files, supported by sufficient, relevant and competent evidence that may include, but not limited to research data, facility inspections, interviews with youth and staff, program policies, licensing and certification standards and other supporting and relevant documentation
- Conduct weekly review and analysis of incident report data for private instate and out-of-state programs
- Coordinate and collaborate with the L&M Data Coordinator to conduct follow-up with private programs and licensing agencies on trends related to increases in incidents
- Support Director of Licensing and Monitoring with special request from Executive staff
- Reviewed/Maintained Incident Reporting Database of assigned programs to identify trends and to assess indicators of risk to health, safety and well-being of youth in care
- Worked alongside other professionals to outline and implement program plans and objectives.
- Provided ongoing direction and leadership for program operations.
- Evaluated program operations, successes and deficiencies to identify concerns and recommend strategies to enhance processes and elevate results.
Contracts Administrator
Department of Human Services
Baltimore, MD
10.2017 - 03.2020
- Consulted with local Dept staff, private providers and administrators regarding residential foster care and treatment foster care contracts and implementation of administrative policies and processes for contracts.
- Traveled out of state to monitor and track performance outcomes to ensure provider compliance.
- Lead meetings with contractor's executive and mid level managers to outline and clarify expectations, present findings, feedback, improve responsiveness and quality assurance to enhance inter-agency cooperation.
- Tracked trends of providers specific to incident reports, youth placements, spending, and performance measures.
- Prepared timelines for solicitations, new contracts and renewal of contracts for purchase of foster care contracts.
- Coordinated and attended meetings as Department's main contact to review/audit contractual obligations.
- Demonstrated proficiency in data entry, contract modification and billing.
- Prepared compliance reports and disseminated to upper management.
- Implemented improvements to contract generation process to increase efficiency.
- Created policies and procedures meeting regulatory guidelines and compliance standards.
Resource Coordinator
Department of Juvenile Services
Rockville / Largo , MD
09.2012 - 10.2017
- Manages two county Area Resource Offices (Prince George’s County and Montgomery County) consisting of both professional and support staff
- Provide direction and guidance on identification of service options and allocation expenditures
- Authorized expenditures for treatment and care of juveniles under jurisdiction of DJS
- Developed contracts, requests for proposals, bid solicitations and specifications, and negotiates with private vendors to procure services
- Analyzes placement and services needed by juvenile populations
- Identified trends and develops projections and recommendations for future needs
- Offered treatment options and advised case managers and others of available programs and funding;
- Liaison with public and private providers to ensure that juveniles receive appropriate consideration in referrals, admission, retention and treatment services;
- Resolved problems associated with securing and maintaining placement or services from specific providers
- Consulted with parents, legal guardians, attorneys, and public and private agency personnel to obtain or clarify information and coordinate resource services
- Conducts site visits to public and private facilities to keep abreast of program services and maintain informational resources
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to team.
- Conducted community workshops to promote different programs and educate public on available services.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Case Management Specialist III
Department Of Juvenile Services
Baltimore City , MD
01.2007 - 09.2012
- Provided safety planning, crisis intervention, and case management to clients.
- Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided and completed departmental billing procedures.
- Created well-written, effective care plans appropriately matching needs of clients following standards and guidelines of funders, contractors and governmental regulations.
- Informally mentored new case managers answering questions, offering opportunities to shadow and observe and explaining basic information about company procedures.
- Provided service and supportive counseling in client's native language, translating and interpreting between client, family and third-party entities.
- Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
IV-E Specialist
Department of Juvenile Services
Baltimore, MD
11.2006 - 01.2007
- Identified eligible cases that qualify for funds based under Title IV-E guidelines to ensure Department of Juvenile Services (DJS) can claim maximum reimbursement for youth in out of home placements.
- Reviewed court orders for proper language to meet federal regulations.
- Gathered and analyzed financial data to determine eligibility.
- Collaborated with Department of Human Services for full compliance with governing bodies and limit regulatory risks.
- Exceeded goals through effective task prioritization and great work ethic
- Carried out day-to-day duties accurately and efficiently
Education
Bachelor of Science - Family Studies
Towson University
Towson, MD06.2006
Skills
- Employee Motivation and Performance
- Integrity and Transparency
- Microsoft Office
- Judgement and Decision-Making
- Time Management
- Work Prioritization
- Issue Resolution
- Responding to Difficult Customers
Timeline
Program Specialist
Department Of Juvenile Services
03.2020 - Current
Contracts Administrator
Department of Human Services
10.2017 - 03.2020
Resource Coordinator
Department of Juvenile Services
09.2012 - 10.2017
Case Management Specialist III
Department Of Juvenile Services
01.2007 - 09.2012
IV-E Specialist
Department of Juvenile Services
11.2006 - 01.2007
Bachelor of Science - Family Studies
Towson University
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