Juanita Hines
Baltimore,MD
Summary
Proven leader and effective communicator, adept in staff training and customer service, honed at McDonald's Restaurant. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional staff supervision and schedule management. Achieved significant improvements in team performance and efficiency, embodying integrity and a results-driven approach. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
16
16
years of professional experience
Work History
Management Trainee
McDonald's Restaurant
01.2011 - 08.2023
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty and knowledge to promote culture of company.
Elderly Caregiver
New Life Health Living
07.2020 - 03.2023
- Offered companionship and kindness to elderly patients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with personal hygiene tasks such as bathing, grooming, dressing, feeding, toileting giving attention to detail.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Crew Leader
McDonald's Restaurant
09.2010 - 12.2010
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Monitored team members to verify work quality and address concerns.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
Crew Member Trainer
McDonald's Restaurant
02.2009 - 09.2010
- Trained other employees in customer service, food safety, and performance requirements.
- Mentored new hires, helping them acclimate to the company culture quickly and efficiently.
- Set positive example for team members by providing high-quality, efficient service.
- Improved customer satisfaction rates through consistent monitoring and coaching of crew members.
Crew Memeber
McDonald's Restaurant
02.2008 - 02.2009
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Efficiently balanced multiple tasks, prioritizing responsibilities for optimal performance during busy shifts.
- Enhanced customer satisfaction by providing efficient and friendly food service.
- Maintained clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Cultivated warm relationships with regular customers.
Education
GED -
Reginald F. Lewis High School
Baltimore, MD06.2000
Skills
- Customer Service
- Staff Supervision
- Customer Relations
- Sales Techniques
- Staff Training
- Schedule Management
- Inventory Control
- Good Judgment
- Shift Scheduling
Timeline
Elderly Caregiver
New Life Health Living
07.2020 - 03.2023
Management Trainee
McDonald's Restaurant
01.2011 - 08.2023
Crew Leader
McDonald's Restaurant
09.2010 - 12.2010
Crew Member Trainer
McDonald's Restaurant
02.2009 - 09.2010
Crew Memeber
McDonald's Restaurant
02.2008 - 02.2009
GED -
Reginald F. Lewis High School