JUANITA HOUSTON
Irving ,TX
Summary
SKILLS & CERTIFICATIONS Highly competitive, self – starter, who is organized, disciplined, and goal oriented. Excellent communication skills demonstrated by ability to work with people of diverse backgrounds. Ability to determine needs of customer before finding a solution. Professionally trained to build trust and rapport with potential customers. Experienced in providing written and oral presentations. Results driven, strategic problem solver with experience in product management, sales, training and education, and high-volume call center service strategies. Google & Bing Certified Fair Housing Certified
Overview
15
15
years of professional experience
1
1
Certification
Work History
Assistant Community Manager
ZRS Management
09.2023 - Current
- Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
- Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
- Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
- Collected rental payments from residents and kept meticulous records of delinquent accounts decreasing by 80%.
Assistant Property Manager
Birchstone Residential
11.2021 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Developed and executed plan to achieve and maintain 100% or better rate of occupancy.
Branding Consultant
Academy of Credit Restoration
07.2020 - Current
- Assisted in training sessions for 5 new employees.
- Created highly successful marketing and branding strategies to spearhead entry into market.
- Traveled to retail stores, conducted field recruiting and attended industry events to increase brand awareness.
- Directed social media and digital marketing strategy and initiatives to promote brand building, guest retention and revenue-focused activities.
- Drove brand development, maintenance and optimization while working closely with sales workforce to effectively align products with consumer demands.
SENIOR PLATINUM CAMPAIGN MANAGER
AT&T
06.2014 - 07.2020
- Increased Retention/Responsible for Approximately 10+ Million Dollars.
- Year-round account/performance management with proactive touch points including phone calls and email communication.
- Empowered customer advocate.
- Subject matter expert for all things YP/SEO/SEM.
- Improved overall Net Promoter Score for team.
- Bridged gap between Sales and CXO team.
- Leveraged social media exposure to gain free and useful pushes directly with voters.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
SALES CONSULTANT
AT&T/YP
04.2011 - 06.2014
- Responsible for $100,000+ in Annual Billing.
- Lead generation specialist.
- Search engine marketing management.
- Online display advertising management.
- Listened to customers to understand needs and refer to optimal services.
- Greeted incoming customers and provided expert sales and service to drive revenue.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
- Increased revenue by skillfully upselling and closing customer sales and driving product benefits around client needs.
LEASING CONSULTANT
BELL PARTNERS
02.2010 - 02.2011
- Responsible for closing sales on new leases.
- Word of Mouth marketing.
- Processed rental applications for approval.
- Established and Maintained good relationships with residents and prospective residents.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
Education
Associates Degree - Business Management
ST.LOUIS COMMUNTY COLLEGE
St Louis, MO01.2002
High School Diploma -
MCCLUER HIGH SCHOOL
FLORISSANT, MO01.1999
Skills
- Customer demographics understanding
- Market research expertise
- Expert in Microsoft Word, Excel and Powerpoint
- Background in Business to Business Marketing
- Business performance analysis
- Marketing strategy
- Data management
- Daily Property Operations
- Social Media Digital Marketing
- Bing Ads
- Social Media Best Practices
- Property Management
- Social Media Management
Certification
Bing Certification
Google Certification
Fair Housing Certification
Timeline
Assistant Community Manager
ZRS Management
09.2023 - Current
Assistant Property Manager
Birchstone Residential
11.2021 - Current
Branding Consultant
Academy of Credit Restoration
07.2020 - Current
SENIOR PLATINUM CAMPAIGN MANAGER
AT&T
06.2014 - 07.2020
SALES CONSULTANT
AT&T/YP
04.2011 - 06.2014
LEASING CONSULTANT
BELL PARTNERS
02.2010 - 02.2011
Associates Degree - Business Management
ST.LOUIS COMMUNTY COLLEGE
High School Diploma -
MCCLUER HIGH SCHOOL