Juanita Hudson
Fort Worth,TX
Summary
Recently relocated to Fort Worth, TX looking for full-time employment. Strong leader and problem-solver dedicated to streamlining operations to promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Department Coordinator
Richmond American Homes
07.2023 - Current
- Communicated with managers of other departments to maintain transparency.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Completed bi-weekly payroll for 20 employees
Customer Care Manager
Pulte Group
12.2021 - 01.2023
- Conduct in-person homeowner assessments on as needed basis
- Determine if corrective work order is needed
- Schedule, organize, and execute service work through vendors collaboratively with Customer Care Coordinator
- Manage over 50 trades to completion of service requests to customers' satisfaction
- Perform minor service-related tasks (e.g., adjustments, repairs), as requested
- Establish and maintain positive customer relationships
- Responsible for quality inspections of home prior to delivery to customer
- Determine trade accountability for back charges and P.O.'s
- Authorize payment for work performed up to approval limits
- Follow applicable legal protocol and process necessary workflow
- Responsible for customer satisfaction metrics related to customers serviced with a 100% rating consecutively each month.
- Handled all department customer escalations, provided appropriate solutions and alternatives within appropriate timeframes and followed up to achieve resolution.
- Created customer support strategies to increase customer retention.
Engineering
Service Coord. / Central N.M. Electric Cooperative
01.2017 - 10.2020
- Developed and executed change request and documents control procedures for positive process improvement and achieved documentation consistency
- Monitor over 100 open work orders and convert construction unit to record units for accounting purposes
- Maintain records and prepared invoices for billing
- Capable of preparing various summaries and reports as directed and maintain related filing system
- Retain and record easements with proper Counties
- Responsible for Asset Management of Operation and Engineering
- Primary Responsible Officer (PRO) for engineering, materials, operations, and work orders
- Prepares and completes billing and refunds of all work orders, statements, and write off accounts
- Ensures cost accounting accuracy for construction units related to detailed charges within work order
- Gathers direct and indirect detailed costs to calculate and allocate to costing units
- Computes standard costs for appropriate units and estimate calculations within work order and special equipment system
- Assist in accuracy of warehouse functionality with materials and inventories
- Assist in construction work plan compositions
- Actively involved in annual audits and RUS Audits
- Experienced month-end closing and balancing
- Calculate and tracks special equipment reporting required for accounting classifications therein
- Assist in year-end reporting
- Formulated training procedures for multiple departments.
- Trained and mentored competent and flexible workforce to meet project needs and promote positive work environment.
- Performed preventative maintenance to keep tools and equipment functional.
Member Service Tech
Central N.M. Electric Cooperative
08.2007 - 01.2017
- Receive and monitor required permits from all New Mexico RLD for Electric Services including MHD of New Mexico
- Assemble Appropriate paperwork to attach to work orders to be distributed
- Monitor over 100 Work Order progress and completion of Service orders to initiate monthly bills
- Collect data on monthly activity on electrical wire utilization, transformer and meter activity, new and retired services to present in monthly Board Meetings
- Receive and deposit payments on accounts and enter payments into consumer accounting software to maintain current account information
- Takes payments for services and merchandise and prepares receipts for deposit
- Assists in answering high volume of incoming calls, determines purpose of callers, assist callers as much as possible before forwarding calls to appropriate personnel or department
- Handles radio traffic in compliance with FCC regulations
- Serve as first-line responder for over 50 marketing calls, load management call, new construction customer applications
- Performs monthly maintenance procedures of billing software package
- Analyzes department activities to determine areas of improvement
- Makes recommendations to Information System Analyst for improvements in department
- Promotes good member and public relations within department
- Renders prompt, efficient courteous and reliable service
- Utilizes safe working practices and reports immediately all accidents involving personnel, assigned equipment, and/or materials and supplies to Information Systems Analyst
- Maintains continuing education to keep informed on current developments in related areas
- Organizes and maintains filing system and files correspondence and other records
- Liaised between service manager and service team by greeting customers and answering calls to promote smooth transition of service functions.
- Handled customer complaints promptly with genuine concern and according to company guidelines to maintain organizational safety, welfare and integrity.
- Responded to customer inquiries quickly and professionally to increase satisfaction
Education
Associates Degree - Business Administration
Franklin Business College
Albuquerque, NM05.1995
Skills
- Possess strong communication, analytical, organizational, and management skills
- Customer Service
- Policy Development
- Comfortable working with variety of Individuals, Staff, Vendors, and Upper Management
- Project Management
- Extensive research skills
- Administrative Support
- Accurate Scheduling
- Detail Oriented
- Proficient in
- Operating Systems, Office Suites, Presentations Software and Spreadsheets
- Workflow Coordination and Logistics Planning
Timeline
Department Coordinator
Richmond American Homes
07.2023 - Current
Customer Care Manager
Pulte Group
12.2021 - 01.2023
Engineering
Service Coord. / Central N.M. Electric Cooperative
01.2017 - 10.2020
Member Service Tech
Central N.M. Electric Cooperative
08.2007 - 01.2017
Associates Degree - Business Administration
Franklin Business College
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