Juanita Jarrell

Responsible for hiring, training, and supervising all housekeeping and public area staff in coordination with the General Manager. Maintains standards of cleanliness and consistent guest experience as documented Medallia, GIS, and ability to execute all IHG, Kimpton Hotels Fontenot management facility standards and guidelines. Ability to achieve a 98.56% in cleanliness on the most recent Quality Insurance inspection. Maintaining low 80% within cleanliness through SALT surveys and well as overall service score of a high 75%. Monitors and control all labor costs for housekeeping and laundry department, achieving targeted payroll. Maintain close coordination, communication, and interaction with front office, to ensure rooms are available for sale, and with Engineering to ensure guest rooms and all public areas are at peak operative levels. Inspect all VIP rooms, and arrivals daily. Monitor guest complaints accordingly and take corrective action when necessary. Maintain and administer quarterly linen inventories, responsible for action plans to address shrinkage. Monitor all Housekeeping inventories to ensure adequate supplies are always available, complete analysis of amenity consumption. Maintain accurate payroll information for housekeeping and laundry department and control of same in accordance with plan. Complete knowledge of OSHA guidelines and requirements. Effectively manage employees to ensure quality throughout a 235 guestrooms and suites establishment. Provide great financial management experience with the ability to analyze P&L statements, develop operating budgets, forecast and capital expenditure planning. Coordinate schedules, payroll and expense to meet hotels fall below budget.

• Responsible for hiring, training, and supervising all housekeeping and public area staff in coordination with General Manager. Maintains standards of cleanliness and a consistent guest experience as documented Medallia, GIS, and ability to execute all Hilton, Hilton Garden Inn, and Interstate Hotels management facility standards and guidelines. Ability to achieve a 98.56% in cleanliness on the most recent Quality Insurance inspection. Maintaining low 80% within cleanliness through SALT surveys and well as overall service score of high 75%. Monitors and control all labor cost for Housekeeping and Laundry department, achieving targeted payroll. Maintain close coordination, communication, and interaction with front office, to ensure rooms are available for sale, and with Engineering to ensure guest rooms and all public areas are at peak operative levels. Inspect all VIP rooms, and arrivals daily. Monitor guest complaints accordingly and take corrective action when necessary. Maintain and administer quarterly linen inventories, responsible for action plans to address shrinkage. Monitor all Housekeeping inventories to ensure adequate supplies are always available, complete analysis of amenity consumption. Maintain accurate payroll information for Housekeeping and Laundry department and control of same in accordance with plan. Complete knowledge of OSHA guidelines and requirements. Effectively manage employees to ensure quality throughout a 268 guestrooms and suites establishment. Provide great financial management experience with the ability to analyze P&L statements, develop operating budgets, forecasting and capital expenditure planning. Coordinate schedules, payroll and expense to meet hotels fall below budget.

• Responsible for hiring, training, and supervising all housekeeping and public area staff in coordination with Executive Housekeeper, Non- Gaming Manager as well as Hotel Manager. Maintain AAA 4 Diamond 4 Star requirements with 97% scoring. Maintains standards of cleanliness and a consistent guest experience as documented Medallia, GIS, and ability to execute all Harrah’s facility standards and guidelines. Monitors and control all labor cost for Housekeeping and Laundry department, achieving targeted payroll. Maintain close coordination, communication, and interaction with front office, to ensure rooms are available for sale, and with Engineering to ensure guest rooms and all public areas are at peak operative levels. Inspect all VIP rooms, and arrivals daily. Monitor guest complaints accordingly and take corrective action when necessary. Maintain and administer quarterly linen inventories, responsible for action plans to address shrinkage. Monitor all Housekeeping inventories to ensure adequate supplies are always available, complete analysis of amenity consumption. Maintain accurate payroll information for Housekeeping and Laundry department and control of same in accordance with plan. Complete knowledge of OSHA guidelines and requirements. Effectively manage employees to ensure quality throughout a 450 guestrooms and suites establishment. Provide great financial management experience with the ability to analyze P&L statements, develop operating budgets, forecasting and capital expenditure planning. Coordinate schedules, payroll and expense to meet hotels fall below budget.

• Responsible for hiring, training, and supervising all Laundry staff in coordination with Executive Housekeeper. Maintains standards of cleanliness and a consistent guest experience as documented Medallia, GIS, and ability to execute all The Roosevelt facility standards and guidelines. Monitors and control all labor cost for Laundry department, achieving targeted payroll. Delegated the work to the uniform and laundry employees and give them directions on how to process their work load. Take responsibility for any laundry supplies like detergents, soaps, bleaches, disinfectants, starches, etc., and to maintain proper records of the supplies and its items that have been laundered. Maintain and administer quarterly linen inventories, responsible for action plans to address shrinkage. Monitor all Housekeeping inventories to ensure adequate supplies are always available, complete analysis of amenity consumption. Maintain accurate payroll information for Housekeeping and Laundry department and control of same in accordance with plan. Complete knowledge of OSHA guidelines and requirements. Effectively manage employees to ensure quality throughout a 504 suites establishment. Provide great financial management experience with the ability to analyze P&L statements, develop operating budgets, forecasting and capital expenditure planning. Coordinate schedules, payroll and expense to meet hotels fall below budget. Develop and implement strategies for front office, concierge, and housekeeping that support achievement of the hotel’s goals.

• Responsible for hiring, training, and supervising Room Attendants, Housepersons, Laundry, and Public Area Attendant staff in coordination with Executive Housekeeper. Monitors standards of cleanliness and a consistent guest experience as documented Medallia, GIS, and ability to execute all Marriott facility standards and guidelines. Inspect all VIP rooms, and arrivals daily. Monitor guest complaints accordingly and take corrective action when necessary. Maintain and administer quarterly linen inventories, responsible for action plans to address shrinkage. Monitor all Housekeeping inventories to ensure adequate supplies are always available, complete analysis of amenity consumption. Complete knowledge of OSHA guidelines and requirements. Effectively manage employees to ensure quality throughout a 450 guestrooms and suites establishment. Develop and implement strategies for housekeeping and laundry department that support achievement of the hotel’s goals.