Juanita Johnson
Harrison
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Production Worker
Yanfeng Automotive Interiors
Harrison
12.2025 - Current
- Operated assembly line equipment for automotive interior production.
- Inspected finished products for quality and compliance with standards.
- Collaborated with team members to ensure timely production schedules.
- Maintained a clean and organized work area following safety protocols.
- Assisted in training new employees on production processes and safety measures.
Tax Associate
Profuse tax service
Eastpointe
02.2023 - 05.2025
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Cashier
Burger King
Detroit
12.2021 - 05.2022
- Processed customer transactions efficiently at fast-paced restaurant.
- Maintained cleanliness of work area and dining space for customer satisfaction.
- Handled cash, credit, and digital payments accurately during peak hours.
Education
Osborn High School
Detroit, MichiganSkills
- Assembly line operation
- Quality inspection
- Equipment maintenance
- Process optimization
- Great customer service
- Ongoing calls from customers
- Customer service
- Team collaboration
- Problem solving
- Critical thinking
- Multitasking and organization
- Active listening
- Customer satisfaction measurement
- Team development
- Retail sales customer service
Languages
English
Full Professional
Timeline
Production Worker
Yanfeng Automotive Interiors
12.2025 - Current
Tax Associate
Profuse tax service
02.2023 - 05.2025
Cashier
Burger King
12.2021 - 05.2022
Osborn High School