Juanita Kaltenbacher
San Antonio
Summary
Dynamic Agile Program Manager with a proven track record at Educational Testing Service, leading nationwide scoring operations and enhancing efficiency through data analysis and process improvement. Skilled in stakeholder engagement and mentorship, I successfully launched initiatives that advanced equity in education while managing large-scale operations and facilitating impactful workshops.
Overview
26
26
years of professional experience
2
2
Certifications
Work History
Scrum Coordinator — Agile Program Manager, Assessment Specialist I–IV
Educational Testing Service (ETS)
12.2006 - 05.2025
- Directed nationwide SBAC scoring operations, managing 500+ raters and millions of responses annually.
- Created dashboards and trackers in Jira/Confluence, improving forecasting accuracy and operational efficiency.
- Partnered with psychometricians and state education departments to align scoring practices with policy requirements.
- Founded and co‑led ETS’s UNIDOS Latino Business Resource Group (BRG), serving as Membership Lead, Community Impact Chair, and Co‑Lead.
- Mentored 12 women across various divisions through DEI.
- Mentored Chief Scoring Leaders (CSLs) and assessment specialists, building leadership pipelines and sustaining program excellence.
- Designed and facilitated workshops for scoring leaders and educators across multiple states.
- Created instructional guides and process documents for IBIS, Citrix, and ONE systems, streamlining onboarding and proficiency.
- Organized Hispanic Heritage Month programming and cultural initiatives, including book clubs and speaker series.
- ETS Presidential Award for leadership in launching the Smarter Balanced Assessment Consortium program.
- Represented ETS at national conferences, STEM career fairs, and HISPA role model events, advancing equity in education.
Classroom Teacher
Somerset ISD
Somerset
08.2001 - 12.2006
- Designed and implemented engaging lesson plans that catered to diverse learning needs and styles.
- Utilized formative assessments to monitor student progress and adjust instruction accordingly.
- Integrated technology into lesson plans to enhance student engagement and facilitate learning.
Classroom Teacher
Southside ISD
San Antonio
08.1999 - 07.2001
- Collaborated with colleagues to develop and refine a cohesive curriculum aligned with state standards.
- Facilitated small group instruction to provide personalized support for students requiring additional assistance.
- Managed classroom behavior by developing positive relationships with students while enforcing rules fairly and consistently.
Education
M.S. - Education, Curriculum & Instruction
Walden University
12.2005
B.S. - Interdisciplinary Studies
Texas A&M University–Kingsville
12.1998
Skills
- Agile project management
- Data analysis
- Effective communication
- Workshop facilitation
- Client and vendor coordination
- Team oversight
- Event coordination
- Document management
- Scrum facilitation
- Backlog and roadmap development
- Program and portfolio management
- Stakeholder engagement
- Executive collaboration
- Training and instructional design
- Mentorship and DEI leadership
- Process improvement
- KPI tracking
- Data-driven decision making
- Large-scale operations
- Quality assurance
- Risk mitigation
- Assessment design in mathematics and science
- ELA constructed response development and scoring
- Jira and Confluence proficiency
- Smartsheet and Mondaycom expertise
- Miro and Microsoft Office Suite skills
- Moodle and Camtasia knowledge
- Visio proficiency
Training Facilitation
- Designed and facilitated workshops for scoring leaders and educators across multiple states.
- Created instructional guides and process documents for IBIS, Citrix, and ONE systems, streamlining onboarding and proficiency.
- Organized Hispanic Heritage Month programming and cultural initiatives, including book clubs and speaker series.
Recognition External Representation
- ETS Presidential Award for leadership in launching the Smarter Balanced Assessment Consortium program.
- Represented ETS at national conferences, STEM career fairs, and HISPA role model events, advancing equity in education.
Education Certifications
- Scrum Master Certification, ScrumAlliance, 09/01/22
- PMP Candidate, 2026
- M.S. in Education, Curriculum & Instruction, Walden University, 12/01/05, 4.0
- B.S. in Interdisciplinary Studies, Texas A&M University–Kingsville, 12/01/98
Leadership Mentorship
- Founded and co-led ETS’s UNIDOS Latino Business Resource Group (BRG), serving as Membership Lead, Community Impact Chair, and Co-Lead.
- Mentored 12 women across various divisions through DEI.
- Mentored Chief Scoring Leaders (CSLs) and assessment specialists, building leadership pipelines and sustaining program excellence.
Program Project Leadership
- Directed nationwide SBAC scoring operations, managing 500+ raters and millions of responses annually.
- Created dashboards and trackers in Jira/Confluence, improving forecasting accuracy and operational efficiency.
- Partnered with psychometricians and state education departments to align scoring practices with policy requirements.
Certification
Certified Scrum Master
Accomplishments
Presidential Award, 2015, ETS
Timeline
Scrum Coordinator — Agile Program Manager, Assessment Specialist I–IV
Educational Testing Service (ETS)
12.2006 - 05.2025
Classroom Teacher
Somerset ISD
08.2001 - 12.2006
Classroom Teacher
Southside ISD
08.1999 - 07.2001
M.S. - Education, Curriculum & Instruction
Walden University
B.S. - Interdisciplinary Studies
Texas A&M University–Kingsville