Summary
Overview
Work History
Education
Skills
Timeline
Generic

Juanita Knight

Logan,Ohio

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Gift Shop Manager

The Olde Dutch Restaurant
08.2020 - Current
  • Trained new employees on proper protocols and customer service standards.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.

Front House Manager

The Sleep Inn And Mainstay
02.2019 - 08.2020
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.

Ambassador

Amazon
06.2017 - 02.2019
  • Supervised warehouse operations by managing employees during shifts.
  • Maintained high levels of accuracy in daily operations.
  • Completed daily operations on time and maintained high standards of accuracy.
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
  • Performed troubleshooting to resolve issues with equipment, devices and products.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.

Education

High School Diploma -

Logan Hocking High School
Logan, OH
05.2006

Skills

  • Staff Hiring
  • Volunteer Coordination
  • Payroll Administration
  • Cash Control
  • Sales Tracking
  • Inventory Management
  • Customer Service Management
  • Customer Service
  • Employee Reviews
  • Price Structuring
  • Decision-Making
  • Goal Setting

Timeline

Gift Shop Manager

The Olde Dutch Restaurant
08.2020 - Current

Front House Manager

The Sleep Inn And Mainstay
02.2019 - 08.2020

Ambassador

Amazon
06.2017 - 02.2019

High School Diploma -

Logan Hocking High School
Juanita Knight