Juanita Knight
Logan,Ohio
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Gift Shop Manager
The Olde Dutch Restaurant
08.2020 - Current
- Trained new employees on proper protocols and customer service standards.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Front House Manager
The Sleep Inn And Mainstay
02.2019 - 08.2020
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
Ambassador
Amazon
06.2017 - 02.2019
- Supervised warehouse operations by managing employees during shifts.
- Maintained high levels of accuracy in daily operations.
- Completed daily operations on time and maintained high standards of accuracy.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Performed troubleshooting to resolve issues with equipment, devices and products.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Education
High School Diploma -
Logan Hocking High School
Logan, OH05.2006
Skills
- Staff Hiring
- Volunteer Coordination
- Payroll Administration
- Cash Control
- Sales Tracking
- Inventory Management
- Customer Service Management
- Customer Service
- Employee Reviews
- Price Structuring
- Decision-Making
- Goal Setting
Timeline
Gift Shop Manager
The Olde Dutch Restaurant
08.2020 - Current
Front House Manager
The Sleep Inn And Mainstay
02.2019 - 08.2020
Ambassador
Amazon
06.2017 - 02.2019
High School Diploma -
Logan Hocking High School
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