Juanita L. Knox
Department of Veterans Affairs (John Cochran) – St. Louis Mo.
Shiloh,USA
1
Language
1
Certification
31
years of professional experience
Dedicated Nurse with 24 years of diverse experience in medical-surgical, telemetry, long-term acute care, and community care coordination. Proven expertise in employee occupational health, mental health, and ICU nursing. Strong understanding of JC and OIG standards, seeking to leverage skills in a challenging educational program.
Work History
Triage RN
2 Years 11 Months- Discussed symptoms and concerns, providing tailored recommendations for optimal patient care.
- Consider recommended dispositions and interventions from clinical decision support tools to assess and address the clinical needs of patients.
- Provides timely, appropriate advice, and guidance to patients and/or their representatives who seek assistance with health care issues.
- Discuss symptoms and concerns and provide recommendations on the best course of action.
- Considered recommended dispositions and interventions from clinical decision support tools to effectively assess and address patients' clinical needs.
Specialty Services Outpatient Clinic RN
3 Years 6 Months- Offered high-quality medical support to clinical patients presenting a wide variety of medical symptoms with various health care concerns.
- Assist and collaborate with Providers performing various procedures
- Conduct bladder scans to assess urinary retention and bladder function
- Assist in the application and removal of casts for patient recovery
- Collaborated with providers to assist in various procedures, enhancing patient care and treatment outcomes.
- Provided high-quality medical support to patients with diverse symptoms and health concerns, ensuring thorough assessments and appropriate care.
- Educated patients and caregivers on treatment plans and care instructions, improving understanding and adherence to medical guidance.
- Work in cystoscopy lab assisting with vasectomies, cystoscopies and TRUS biopsies
- Manage and respond to secure messages via My Healthy Vet
- Work in cystoscopy lab assisting with vasectomies, cystoscopies and TRUS biopsy’s
- Diligently remove and reapply dressings to ensure proper wound care
- Administer prescribed medication to patients following safety protocols
Employee Occupational Health RN
1 Year 5 Months- Triage and assess staff with workplace injuries
- Triage staff and conduct Polymerase Chain Reaction (PCR) and Point of Care (POC) testing for COVID
- Documented and educated staff and supervisors on COVID restrictions, testing, and return-to-work protocols, enhancing understanding and adherence to facility guidelines
- Administer Flu, TDAP, MMR, COVID and other vaccinations
- Oversaw Annual Health Promotion Program, ordered appropriate labs for employees, and notified results to ensure employee health and wellness
- Processed clearance for departing employees
- Provide appropriate care in emergent situations
- Provide care to employees in acute distress and send out to hospital when necessary
- Collaborated with Safety to perform respirator fit testing, ensuring compliance with safety standards and employee protection
- Dispense medication to patients in accordance with protocols
- Perform bandage, suture, and staple application and removal for wound care
- Maintain clinical data in CPRS and OHRS systems
- Maintain confidential Employee Health records
- Execute tasks directed by Nurse Manager to support unit operations
- Provide immediate care to employees in acute distress
- Measure and Record Vital Signs
- Measured and recorded vital signs of patients
- Coordinated flu vaccination clinics
MDS RN
2 Months- Developed and revised individual care plans to meet patient needs
- Engaged in interdisciplinary meetings to collaborate on patient treatment plans
- Administered comprehensive patient care and monitored vital signs to ensure optimal health outcomes.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for veterans.
- Educated patients and families on health management, treatment options, and post-discharge care strategies.
Nurse Manager – Care in the Community Office
4 Years 6 Months- Oversee the care and coordination of veterans serviced by community providers
- Perform routine audits to determine progress of open consults in pending active & scheduled status
- Triage and review consults for appropriateness and act as Delegation of Authority (DOA)
- Prepared performance evaluations of licensed and non-licensed employees.
- Monitor adherence to budgets for different program funding i.e. Choice, Non-VA Community Care
- Supported timely resolution of facility and VISN suspense items to enhance service delivery.
- Managed professional development of registered nurses, advanced medical support assistants supervisor, advanced medical support assistants, and administrative officer during the transition of non-VA care to care coordination.
- Develop, monitor and evaluate clinical and administrative processes for the delivery of patient care within the facility and out in the community
- Developed quality measures to ensure unit compliance with organizational and regulatory standards.
- Evaluates interventions/outcomes at the unit/team/workgroup level that impact achievement of Community Care overall metrics.
- Collaborates with interdisciplinary team members, including other program and service leaders at the facility, network and national levels.
- Accurately identifies, collects and interprets data relevant to the provision of quality nursing care coordination; taking a leadership role at the unit/team/workgroup level to improve care coordination.
- Investigate, solve and respond to veteran complaints and congressional concerns
- Provide excellent customer service while building collaborative relationships with veterans, families and community providers
- Delegate tasks as may safely be performed by others, consistent with educational preparation.
- Participate as transformation leader and Pilot site for Ops Model Implementation program for Community Care
- Conduct interviews for staff vacancies
- Develop and Conduct unit-based competencies and provide retraining as needed
- Manage Fiscal and budgetary compliance
- Validate Community Care Eligibility and Use DST.
- Identified and selected suitable Standardized Episode of Care (SEOC) based on patient needs..
- Complete Admin Section of CC Screening Triage Tool and determine complexity of care coordination needs.
- Coordinated and managed care for veterans in community, arranging transportation, locating specialists and behavioral health services, providing resources and educational materials, assisting with medical and dental supplies, and managing chronic conditions.
- Establish relationships with community providers to ensure veterans receive optimal care
- Coordinate veteran returning to VA after receiving community care
House Supervisor (prn)
9 Years 3 Months- Oversee the operational needs of entire facility
- Monitored staffing levels and adjusted resources to meet operational needs
- Resolved complaints, issues, and unusual events involving patients, visitors, staff, or physicians, ensuring a positive experience and maintaining operational integrity
- Facilitated patient flow, managing transfers outside the facility via helicopter to enhance care continuity and timely interventions
- Assist with patient care when needed
- Managed patient care logistics during facility diversions when diversion of facility is necessary
Nurse Manager 6 North (Post Op Medical Surgical Unit)
4 Years 2 Months- Oversee day to day operations of the unit, covering other inpatient & Dialysis unit prn
- Prepared performance evaluations for licensed and non-licensed employees.
- Monitor compliance of quality measures, perform audits of unit metrics, create and implement action plans for items not meeting performance measures
- Assisted with and conducted nursing service educational programs, including in-servicing.
- Monitored and ensured adherence to budgets.
- Mentor, precept, and assist staff with professional development
- Served as House Supervisor on an as-needed basis, overseeing unit operations and staff management.
- Chair Nurse Manager committee conducting and oversee meetings
- Responsible for assisting with and conducting nursing service educational programs like in-servicing
- Monitored compliance with quality measures, conducted unit metrics audits, and implemented action plans for performance improvement
- Solve problems or issues that may arise on the unit with patients, families, staff, or physicians
- Assumed responsibilities of Associate Chief Nurse of Surgery Specialty Services on an as-needed basis, managing surgical care operations.
- Cover for Associate Chief Nurse of Surgery Specialty Services prn
- Developed orientation checklist and training plan for new Clinical Nurse Leader, Registered Nurse, and Nurse Assistant to enhance onboarding experience
- Developed training program for new implementation of telemetry monitoring on post-surgical unit
- Participate and prepare for Joint Commission Survey and Office of Inspector General Surveys
- Monitor compliance Patient Safety Goals
- Chaired the Nurse Manager committee and conducted meetings.
Nurse Manager (Long term Acute care)
7 Months- Manage up to 80 FTEs healthcare professionals
- Conducted staff meetings and participated in committee functions to enhance team communication and collaboration
- Prepared performance evaluations for employees.
- Conduct interviews for staff vacancies
- Implemented, monitored, and ensured adherence to budgets.
- Resolved issues on the unit with patients, families, staff, or physicians to maintain a positive care environment
- Handle the tasks of conducting staff meetings and participated in committee functions
- Perform and report quality data to various committees
- Coordinate care for patients upon arrival to the facility
Assistant Nurse Director
5 Years 9 Months- Updated the nursing director about the daily activities of the units
- Handled the tasks of conducting staff meetings and participated in committee functions
- Prepared performance evaluations for employees.
- Responsible for preparing performance evaluations of the employees
- Responsible for conducting nursing service educational programs like in-servicing and staff competencies
- Conducted nursing service educational programs, including in-servicing and staff competencies.
- Implemented, monitored, and ensured adherence to budgets.
- Collaborate with Quality Reviewers, Home Health, Physicians and other interdisciplinary team members to determine causation of patient condition and implement measures to prevent patients immediate return to hospital after discharge
- Served as House Supervisor during staffing shortages
- Solve problems or issues that may arise on the unit with patients, families, staff, or physicians
- Conduct interviews for staff vacancies
- Collaborate with Quality Reviewers, Home Health, Physicians and other interdisciplinary team members to determine causation of patient condition and implement measures to prevent patients' immediate return to hospital after discharge
- Write, review, and revise departmental policies
- Serve on several Process Improvement Committees throughout the organization to include Resuscitative Management Committee, Wound Care committee, Linen Committee, and Support Leader for Professional Development Council in Shared Leadership
- Participate and prepare for Joint Commission Survey
- Work closely with community resource Hospice agency to remodel a patient room into a hospice room
- Monitored compliance with quality measures, conducted audits of unit metrics, and developed action plans to address performance gaps
- Responsible for implementation, monitoring, and adherence to budgets
Staff Nurse
3 Years 5 Months- Performed primary duties as described above.
- Administered patient care, ensuring adherence to protocols and standards.
- Collaborated with interdisciplinary teams to optimize patient outcomes.
- Educated patients on health management and treatment plans.
Clinical Nurse Supervisor
2 Years- Managed the overall care of an average of 40-45 patients
- Oversaw care for 40-45 patients, ensuring adherence to quality standards
- Staffed and coordinated nursing functions.
- Provided acute nursing care
- Ensured quality of care provided to all patients
- Addressed customer service issues to enhance client satisfaction
- Trained and supervised outside agency staff to maintain care consistency
- Implemented, monitored, and ensured adherence to budgets.
- Closed medical surgical and telemetry unit, transferring patients safely to new facility.
Staff Nurse
3 Years- Delivered acute nursing care adhering to Nurse Practice Act guidelines
- Assisted in various departments including Mental Health, ICU, Telemetry, and Post Op Surgery to ensure patient care continuity.
- Administered patient care plans, ensuring adherence to established protocols and quality standards.
- Collaborated with multidisciplinary teams to enhance patient outcomes through effective communication.
- Monitored vital signs and documented changes in patient conditions for timely interventions.
Staff Nurse
1 Year 5 Months- Performed primary duties as outlined previously.
- Delivered patient-centered care in high-pressure environments, ensuring safety and comfort.
- Administered medications and treatments according to established protocols and guidelines.
- Collaborated with interdisciplinary teams to develop comprehensive care plans for patients.
Mental health Tech
6 Years 1 Month- Assisted patients with ADLs to promote independence and enhance quality of life
- Conducted therapeutic groups and diversional activities to improve patient engagement and emotional well-being
- Conduct groups and diversional activities
- Provided 1:1 care to patients to ensure safety and support mental health stabilization
- Recorded patients' vital signs accurately in medical records.
Education
Master in Nursing Administration - Nursing Administration
Bachelor Degree in Nursing - Nursing
Associate Degree in Nursing - Nursing
Associate Degree in Science - Pre Nursing
Skills
Triage assessment
Quality patient care
Clinical processes
Nursing supervision
Process improvement advocate
Time management
Training development
Leadership skills
Goal-oriented teamwork
Sound judgment
Compassionate support
Presentation skills
Certification
- Registered Nurse – State of Illinois, current thru 2028-05-31
- State of Missouri, current thru 2027-04-30
Languages
English
Native or Bilingual
Timeline
Triage RN
Department of Veterans Affairs (VISN 15) Clinical Contact Center
09.2023 - CurrentRead More
Specialty Services Outpatient Clinic RN
Department of Veterans Affairs (John Cochran) – St. Louis Mo.
02.2023 - CurrentRead More
Employee Occupational Health RN
Department of Veterans Affairs (John Cochran) – St. Louis Mo.
09.2021 - 02.2023Read More
MDS RN
Department of Veterans Affairs (John Cochran) – St. Louis Mo.
07.2021 - 09.2021Read More
Nurse Manager – Care in the Community Office
Department of Veterans Affairs (John Cochran) – St. Louis Mo.
01.2017 - 07.2021Read More
Nurse Manager 6 North (Post Op Medical Surgical Unit)
Department of Veterans Affairs (John Cochran) – St. Louis Mo.
11.2012 - 01.2017Read More
House Supervisor (prn)
Kenneth Hall Regional Hospital / Touchette Regional Hospital – East St. Louis / Centreville, Il.
03.2012 - 06.2021Read More
Nurse Manager (Long term Acute care)
Kindred Hospital (St. Anthony’s) – St. Louis, Mo.
03.2012 - 10.2012Read More
Assistant Nurse Director
Kenneth Hall Regional Hospital / Touchette Regional Hospital – East St. Louis / Centreville, Il.
06.2006 - 03.2012Read More
Clinical Nurse Supervisor
Kenneth Hall Regional Hospital– East St. Louis
01.2004 - 01.2006Read More
Staff Nurse
Preferred Healthcare – Travel Agency
01.2003 - 06.2006Read More
Staff Nurse
Intelli Staff – Travel Agency
08.2001 - 01.2003Read More
Staff Nurse
Kenneth Hall Regional Hospital– East St. Louis
01.2001 - 01.2004Read More
Mental health Tech
Barnes Jewish Hospital
06.1995 - 07.2001Read More
McKendree University
Master in Nursing Administration from Nursing Administration
Read More
McKendree University
Bachelor Degree in Nursing from Nursing
Read More
Jewish Hospital College of Nursing
Associate Degree in Nursing from Nursing
Read More
State Community College
Associate Degree in Science from Pre Nursing
Read More
EDUCATION & TRAINING
- BLS
- Coach & Mentor training
- Yellow Belt training
- Ordained Minister of the Gospel
MILITARY EXPERIENCE
- September 1985 – February 1991
- Finance Specialist – Computer payroll, cashier duties, re-enlistment bonuses, audit records, customer service, and resolve payroll problems.