Juanita Lara
Las Cruces
Summary
Detail-oriented and organized Director of Property Management effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely to support and embrace staff to their highest potential.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Director of Property Management
Steinborn & Associates Real Estate
01.2017 - Current
- Ensure compliance with local, state, and federal regulations, mitigating potential legal issues related to property management practices.
- Supervise collections, write-offs and rent changes for property portfolio.
- Support site team in addressing tenant concerns through conflict resolution and mediation.
- Foster a positive company culture by promoting open communication, teamwork, and recognition of employee achievements.
- Establish strong relationships with owners, tenants and vendors, fostering goodwill towards company properties in the area.
- Direct on-site staff effectively, promoting a collaborative work environment that improved performance and morale.
- Train property managers and other staff in legal requirements, operating procedures and best practices for Property Management industry.
- Mentor property managers and present status reports to senior leadership.
- Managevendor relationships, negotiating favorable contracts and monitoring service quality to ensure optimal results.
- Conduct performance reviews and selected, train and terminate employees to develop effective teams.
- Handle tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Follow up on delinquent tenants and coordinate collection procedures.
Residential Property Manager
Mathers Realty
03.2010 - 01.2017
- Oversaw move-in/move-out processes, ensuring smooth transitions for both incoming and outgoing tenants.
- Regularly inspected property grounds to identify potential problems or safety hazards that required immediate attention.
- Maintained detailed records of tenant interactions, lease agreements, and maintenance requests for accurate recordkeeping.
- Improved tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
Housing Program Supervisor, Rental Assistance
San Diego Housing Commission
01.2003 - 09.2009
- Improved tenant satisfaction by addressing and resolving housing issues promptly and effectively.
- Supervised and mentored new team members, providing guidance on best practices in housing management.
- Evaluated Housing caseworkers performance, identifying areas for growth and providing constructive feedback to support ongoing professional development.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
Education
Business Administration And Management
New Mexico State University
Las Cruces, NMSkills
- Portfolio Management
- Rent collection
- Maintenance Supervision
- Property Operations
- Compliance Monitoring
- Staff Management
- Multi-family property management
- Real Estate License
- Fair housing mandates
- Tenant and eviction laws
- Customer service-focused
- Client Relations
- Office Staffing
- Teamwork and Collaboration
- Organizational Skills
- Administrative Leadership
- Professionalism
- Multitasking
Certification
Associate Brokers License with State of New Mexico
Timeline
Director of Property Management
Steinborn & Associates Real Estate
01.2017 - Current
Residential Property Manager
Mathers Realty
03.2010 - 01.2017
Housing Program Supervisor, Rental Assistance
San Diego Housing Commission
01.2003 - 09.2009
Business Administration And Management
New Mexico State University
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