Juanita Lindsey
Chicago,IL
Summary
Energetic, detailed and influential Loss Prevention Director and Consultant with a proven track record in developing programs to reduce theft, loss and waste in corporate environments. Exceptional investigation, interviewing and communication skills to obtain valuable information and evidence. Builds strategic alliances in support of business initiatives. Compelling leader with a history of hiring, developing and retaining high-performance teams of skilled professionals. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
12
12
years of professional experience
Work History
Loss Prevention Manager
Walmart
Skokie, IL
01.2016 - 09.2023
- Identified and reported security threats, reducing unsafe conditions or hazards.
- Drafted and documented security procedures, policies and standards.
- Responded to crowd control situations to maintain safe environment.
- Responded to emergencies to mitigate safety hazards, fires and threats to life or property.
- Developed and enforced loss prevention policies, procedures, and standards for all stores.
- Identified opportunities for improvements in existing security systems and processes within stores.
- Implemented both individual and group training for executive and loss prevention personnel.
- Created reports summarizing losses due to theft or fraud for upper management review.
- Completed security forms to document losses of property or personal injury.
- Documented evidence of attempted theft and recovered merchandise for use in loss prevention report generation.
- Developed strategies for minimizing losses due to shoplifting or employee theft.
- Obtained positions of increasing responsibility based on expertise in loss prevention and store operations.
- Analyzed sales data trends to identify possible fraudulent transactions or discrepancies in inventory levels.
- Interviewed individuals suspected of internal theft or shoplifting.
- Watched for customer and employee theft, identifying shoplifters and signs of dishonesty.
- Conducted investigations into suspected internal and external theft cases, including interviewing personnel and witnesses.
Store Manager
Family Dollar
Chicago, IL
01.2013 - 01.2014
- Managed inventory tracking and physical inventory counts to minimize loss.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Developed relationships with suppliers to negotiate better prices.
- Updated and maintained store signage and displays.
- Updated POS system with new products and promotional offers.
- Recruited, trained and supervised new employees.
- Planned special promotions or discounts based on market trends.
- Monitored progress by establishing plans, budgets and measuring results.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Prepared monthly reports on sales figures, expenses, profits.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Implemented efficient systems for tracking stock movement.
- Conducted daily store operations, including opening and closing procedures and cash handling.
School Bus Monitor
First Student Transportation
Chicago, IL
10.2011 - 12.2012
- Prevented loss of students' belongings on or adjacent to bus via visual monitoring and verbal reminders.
- Advised passengers to be seated and orderly while on vehicles.
- Communicated with parents regarding any concerns about their child's behavior on the bus.
- Supervised routes for trains at railroad crossings and signaled bus drivers appropriately.
- Communicated with bus drivers, teachers and guardians regarding problems or incidents impacting student riders.
- Contacted emergency personnel and provided aid while waiting for further assistance.
- Supervised safe and orderly entry and exit of bus riders and physically assisted those with special needs.
- Worked alongside students, parents and school personnel to provide all riders with safe and enjoyable experiences.
- Handled passenger emergencies or disruptions.
- Accompanied driver and children on bus route to keep students safe and protected.
Education
Computer Systems Applications -
Computer Systems Institute
Skokie, IL06-2016
Associate of Science - Computer And Information Sciences
Brick Computer Science Institute
Chicago07-1993
Skills
- Loss Prevention Expertise
- Shoplifter Detention
- Interviews and Interrogations
- Loss Prevention Goals Monitoring
- Workplace Safety
- Cost Control
- Retail Theft Investigations
- Incident Reporting
- Cost Reduction
- Asset Protection
- Operational Analysis
- Discrepancy Resolution
- Staff Leadership
- Property Patrol
- Theft Prevention
- Evidence Collection
- Witness Interviews
- Policy Development
References
References available upon request.
Timeline
Loss Prevention Manager
Walmart
01.2016 - 09.2023
Store Manager
Family Dollar
01.2013 - 01.2014
School Bus Monitor
First Student Transportation
10.2011 - 12.2012
Computer Systems Applications -
Computer Systems Institute
Associate of Science - Computer And Information Sciences
Brick Computer Science Institute
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