JUANITA LOBATO
Centennial,CO
Summary
My experience in Property Management, Professional Customer Service, and Sales seek to match my interest, skills and expertise with your available position. I am a fluent English and Spanish speaker with over 10 years of property management, customer service and sales experience. I have succeeded by providing excellent customer care and provide prompt problem resolution. I specialize in increasing customer satisfaction leading to increasing company profits while maintaining accuracy for company success.
Overview
13
13
years of professional experience
Work History
House Manager
Self Employed
07.2021 - Current
- Anticipated needs of household members by staying informed about their preferences, schedules, and priorities.
- Enhanced household satisfaction with household management by addressing concerns promptly and efficiently.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for members at all times.
Self Employed Driver
UBER & LYFT
01.2015 - 07.2021
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness and customer service
- Picked up riders at designated locations and greeted upon vehicle entry
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability
- Cleaned and sanitized daily rideshare vehicle to avoid germ and infection spread
Assistant Property Manager & Leasing Consultant
JWILLIAMS
10.2014 - 02.2018
- Managed and rapidly increased occupancy through public relations for up to a 1,500 unit property
- Provided excellent customer service when touring apartments with customers and assisting them with signing contracts and documents to lease apartments
- Responsible for opening and closing of the property
- Problem resolution for all residential questions and concerns
- Maintain accurate records and detailed documentation for all rental contracts
Assistant Property Manager
CONAM MANAGEMENT
01.2015 - 06.2015
- Assisted in managing a 320 unit property with a staff comprised of 8 team members
- Increased occupancy rates from 85% to 97% in a 60 day period
- Created several successful partnerships with contractors
- Scheduled all tenant maintenance requests
Leasing Agent
REAL ESTATE PERSONNEL
09.2011 - 09.2014
- Increased sales for various properties designated as Class “A” Communities
- Maintained a successful closing ratio between 50-75%
- Provided professional, courteous service to all current and potential residents
Education
Bachelor of Science Degree - Av Management
Metropolitan State University
Denver, COSkills
- Excellent Customer Service
- Strategic Management/Leasing
- Strong Administrative Support
- Excellent Sales Abilities
- Supervisory Skills
- Professional
- MS Office Suite
- Organized
- Collaborative
- Detail Oriented
- Adaptable
Languages
Spanish
Professional Working
Timeline
House Manager
Self Employed
07.2021 - Current
Self Employed Driver
UBER & LYFT
01.2015 - 07.2021
Assistant Property Manager
CONAM MANAGEMENT
01.2015 - 06.2015
Assistant Property Manager & Leasing Consultant
JWILLIAMS
10.2014 - 02.2018
Leasing Agent
REAL ESTATE PERSONNEL
09.2011 - 09.2014
Bachelor of Science Degree - Av Management
Metropolitan State University
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