Juanita Lozano
Pearland,TX
Summary
Bilingual Program Associate with one year of experience in a nonprofit setting, dedicated to enhancing community engagement and program effectiveness. Proficient in English and Spanish, with a strong ability to communicate and connect with diverse populations. Passionate about advocating for underrepresented communities and committed to promoting inclusivity and empowerment. Seeking to leverage skills in emergency service center and community outreach to further the mission of Christian Community Service Center to further organizational goals.
Overview
24
24
years of professional experience
Work History
Bilingual Program Associate
Community Service Center
10.2023 - Current
- Screen clients for financial assistance
- Interview and obtain information from clients according to program requirements and determine service level
- Identify and resolve inconsistencies in interviewee’s responses by means of appropriate questioning and/or explanation
- Compile, and record data from interviews, using a computer or specified form
- Review data obtained from the interview for completeness and accuracy
- Contact individuals by telephone or email to verify account balances
- Assist individuals in filling out forms
- Answer telephone and assist clients with resource and financial questions
- Perform other office duties as needed, such as responding to client and landlord inquiries
- Meet with a supervisor frequently to review and discuss progress.
Volunteer Translator
Community Service Center
08.2023 - 10.2023
- Assist staff and volunteers in communicating with clients who prefer to communicate in Spanish, in person, or via phone
- Researched cultural etiquette and specific use of slang words
- Maintained message content, tone, and emotion as closely as possible
- Assisted foreign language-speaking clients with inquiries.
Human Resources Records Analyst
Rice University
08.2007 - 07.2010
- Clarified critical changes; examples include changes in an employee’s benefits eligibility, calculation of appropriate salary changes, and other critical changes essential to HR and the payroll department
- Assisted with I-9 work authorization verifications
- Generated reports detailing findings and recommendations
- Validated results and performed quality assurance to assess the accuracy of data
- Monitored compliance and filing requirements in conjunction with staff and management
- Identified and resolved problems through root case analysis and research
- Collected, arranged, and inputted information into a database system
- Optimized customer experience by delivering superior services and effectively troubleshooting issues
- Queried databases for information needed for report processing.
Human Resources Staff Assistant
Rice University
08.2003 - 08.2007
- Provided clerical support, addressing routine, and special requirements
- Maintained a professional front desk, handled incoming calls, and delivered exceptional service to every guest
- Produced high-quality communications for internal and external use
- Boosted productivity by keeping office records current, well-organized and efficiently accessible for various needs
- Worked closely with management to provide effective assistance for specific aspects of business operations
- Greeted guests with friendliness and professionalism
- Developed and maintained filing systems to facilitate easy access to information
- Organized resources, records, and personnel to accomplish aggressive targets
- Offered technical support and troubleshooting issues to enhance office productivity
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel
- Monitored and ordered supplies and materials to keep the office well stocked
- Provided written employment verifications
- Aided with new employees in the completion of their new hire paperwork.
Temporary Office Assistant
Rice University
08.2000 - 08.2003
- Interacted with customers by phone, email, or in-person to provide information
- Completed clerical tasks such as filing, copying, and distributing mail
- Delivered clerical support by handling a range of routine and special requirements
- Managed daily data entry and kept clerical information accurate and up to date
- Reviewed files, records, and other documents to obtain information to respond to requests.
Education
Bachelor of Arts - Spanish
University of Houston - Downtown
Houston, TXSkills
- Fluent in Spanish
- Word
- Attention to Detail
- Oracle Calendar
- Cultural Awareness
- PowerPoint
- Critical Thinking
- Caseworthy
References
Upon Request
Timeline
Bilingual Program Associate
Community Service Center
10.2023 - Current
Volunteer Translator
Community Service Center
08.2023 - 10.2023
Human Resources Records Analyst
Rice University
08.2007 - 07.2010
Human Resources Staff Assistant
Rice University
08.2003 - 08.2007
Temporary Office Assistant
Rice University
08.2000 - 08.2003
Bachelor of Arts - Spanish
University of Houston - Downtown
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