Juanita Medina
Kansas City,Missouri
Summary
To obtain a position within an industry, where I can utilize my professional experience, education and strengths to contribute to the success of the team, assist the organization in achieving its goals, and build strong relationships with my proven management, leadership, and organizational skills.
Overview
24
24
years of professional experience
Work History
Senior Business Ops Coordinator
OptumRx
Overland Park, KS
03.2023 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
- Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
Floorplan Bilingual Specialist
Auction Credit / America Auto Auction Kansas City
Kansas City
02.2020 - 03.2023
- Maintain professional relationships with current and prospective customers to encourage repeat business and generate referrals. Develop proficiency in the Auction Credit system to properly process transactions and ensure compliance. Perform sale day administrative functions including front counter, collecting & posting payments and customer service. Receive & process various forms of payments and prepare daily deposit. Process & review incoming titles, collect on late titles. Follow up with customers regarding late or unpaid floorplan payments. Communicate potential loss situations directly to the Business Developer as soon as identified. Call on adults and download digital image of vehicles into the system if instructed. Operate office equipment, such as copier, fax machine, scanner, etc. Sort and route incoming mail and overnight packages and letters daily as needed. Prepare overnight package labels via computer and printer. Maintain good relationships with Auction Staff to preserve a healthy partnership and ensure success. Perform other duties as assigned by Corporate Management.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
Patient Representative
Saint Luke’s Health Systems
Kansas City
04.2020 - 06.2020
- Translated and interpreted from English to Spanish for medical staff. Provided customer service by phone, fax, email, and in person. Facilitated appointment scheduling for new and established patients. Provided patients in guidance with hospital/office protocols. Managed schedules for medical providers, providing a daily schedule for providers. Collected required information from patients before and after appointments, insurance information. Balance daily transactions. Provided patient documentation. Updated patients’ files with information acquired information from patients. Collected/posted payments from patients and 3rd party representatives. Provided detail information about account balances. Performed general office clerical responsibilities seamlessly.
Office Manager
Abarrto’s Lore
Kansas City, MO
04.2013 - 04.2020
- Managing 2 locations with 5 employees. Processed wire transactions for 6 3rd party payment processing companies. Processed customer transactions for cash and credit cards transactions, average 1500. Investigate payment disputes for authenticity and legitimacy as well as errors on payments. Performing back office accounting work including balancing 9 bank accounts. Performing account payables and receivables. Generated daily statement for in house requests and third company agencies. Maintained compliance with Federal and State laws. and money laundering agencies Providing coaching and training new employees. Onboarding for new employees. Managed inventory supplies. Marketing of Business for two locations. Performing account payables and receivables. Compliance officer for 3rd party payment companies.
- Software: Microsoft Office Products
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Lead Claims Clerk
Children’s Mercy Family Health Partners
Kansas City, MO
10.2004 - 04.2013
- Managed a team of 15 employees. Acquired and interrupted production/quality assurance reports. Communicated effectively with other management leaders. Managed productivity for mailroom efficiency. Balanced and processed weekly provider claim payments electronic processing. Initiated Explanation of Benefits process. Validated and distributed confidential information to 3rd parties. Monitored and audited daily, weekly errors reports. Analyzed and documented error reports to provide positive feedback to team members. Aided team members with complex problems resolution. Delegating/scheduling new projects to other members. Electronic Imaging processing. Managed inventory.
- Software: Ascent’s Batch Manager, Mc Net System, Adobe Acrobat, Microsoft Office.
Credentialing Assistant
Private Health Care Systems
Kansas City, MO
03.2004 - 10.2004
- Ensured providers contact information via email, phone, written communications. Obtained information for credentialing process. Developed systems to manage missing information from providers. Managed information in Excel spreadsheets. Provided documentation to providers. General office duties.
- Software: Microsoft Office
Mid America Health/Coventry
Kansas City, MO
07.2001 - 09.2003
Education
Associate - Business Administration
National American University
Kansas City, MissouriSkills
- Bilingual: Spanish
- Microsoft Office products
- Systems: AS 400, Facets, ACS, Maccess
- Excellent time management skills
- Effective Leadership skills
- Attention to detail and accuracy
- Team player
- Process improvement
Languages
Spanish
Native or Bilingual
Timeline
Senior Business Ops Coordinator
OptumRx
03.2023 - Current
Patient Representative
Saint Luke’s Health Systems
04.2020 - 06.2020
Floorplan Bilingual Specialist
Auction Credit / America Auto Auction Kansas City
02.2020 - 03.2023
Office Manager
Abarrto’s Lore
04.2013 - 04.2020
Lead Claims Clerk
Children’s Mercy Family Health Partners
10.2004 - 04.2013
Credentialing Assistant
Private Health Care Systems
03.2004 - 10.2004
Mid America Health/Coventry
07.2001 - 09.2003
Associate - Business Administration
National American University