Juanita Meza

Patient Service Specialist

Select Physical Therapy

Pembroke Pines

01.2023 - 02.2025

Assisted in the implementation of new technologies and processes to improve patient access services.
Performed administrative tasks such as filing, faxing documents, copying materials, and other clerical duties as needed.
Guided patients through the completion of consent and other required medical forms.
Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
Collaborated with clinical and administrative staff to meet patient needs.
Organized and maintained records by updating and obtaining both personal and financial information from patients.
Addressed patient inquiries and concerns, resolving issues in a timely and empathetic manner.
Conducted financial counseling for patients, explaining payment options and assistance programs.
Created weekly reports summarizing activity within the department.
Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
Answered incoming calls and responded to inquiries in a timely manner.
Participated in training sessions to stay updated on healthcare policies and registration software.
Verified patients' insurance and payment methods during admissions or check-in processes.
Contributed to team meetings, sharing insights and strategies for improving patient access services.
Documented patient counters in hospital system and initiated follow-up actions.
Organized timely and accurate referrals to help patients obtain health care services and access available resources.
Explained various admission forms and policies, acquiring signatures for consent.
Processed payments from patients, including cash, check, or credit card transactions.
Verified demographics and insurance information to register patients in computer system.
Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
Scheduled appointments and managed patient records using electronic health record software.
Explained policies, procedures and services to patients.
Applied HIPAA privacy and security regulations while handling patient information.
Ensured all required documentation was completed accurately before submitting claims.
Greeted patients upon arrival and verified patient information.
Maintained knowledge of current insurance requirements for billing purposes.
Coordinated with clinical staff to manage patient flow, reducing wait times and improving satisfaction.
Processed patient responsibility estimate determined by insurance at pre-registration.
Obtained necessary signatures for privacy laws and consent for treatment.
Processed insurance verifications and authorizations to ensure coverage of services.
Communicated financial obligations to patients and collected fees at time of service.
Handled high volume of incoming calls, providing exceptional customer service to patients and families.
Collected co-pays at time of visit according to office policy.