Executive Director Memory Care
Wheatland Village - Parkview
Walla Walla, WA
09.2021 - Current
- Aligned department vision, goals and objectives with company strategy to achieve consistently high results.
- Collected, validated and distributed information to employees.
- Managed payroll, transactions, invoicing and budgeting to meet goals.
- Generated reports to suggest corrective actions and process improvements.
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Aided colleagues, managers and customers through regular communication and assistance.
- Coached and trained newly hired employees to promote knowledge of responsibilities and position requirements.
- Conducted tours of facility to prospective residents and families.
- Communicated effectively with family members on regular basis regarding care, issues and overall health of loved ones.
- Monitored daily delivery of quality services, which promoted high level of satisfaction among families and residents.
- Recruited and hired highly talented individuals bringing great skills and passion to work.
- Developed policies and procedures for effective pharmacy management.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
