Summary
Overview
Work History
Education
Skills
Timeline
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Juanita Rolls

Largo

Summary

Dedicated professional with extensive experience in housekeeping and guest relations, notably at Harris House by the Beach. Excelled in maintaining sanitary environments and enhancing guest satisfaction through exceptional service and problem resolution. Skilled in teamwork and proficient in Microsoft Office, consistently contributing to efficient operations and positive guest experiences.

Overview

8
8
years of professional experience

Work History

Housekeeper/Maintenance

Harris House by the Beach
02.2005 - 06.2008
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.

Front Desk Agent/Housekeeper

Biscayne Suites
05.2000 - 06.2004
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.

Education

High School Diploma - General Studies

Ocean City High School
Ocean City, NJ
06.1982

Skills

  • Teamwork
  • Housekeeping
  • Customer service
  • Bathroom cleaning
  • Guest relations
  • Initiative-taking
  • Teamwork orientation
  • Microsoft office
  • Professional appearance

Timeline

Housekeeper/Maintenance

Harris House by the Beach
02.2005 - 06.2008

Front Desk Agent/Housekeeper

Biscayne Suites
05.2000 - 06.2004

High School Diploma - General Studies

Ocean City High School

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Juanita Rolls