Juanita Ross-Dilworth
Summary
Resourceful and creative grant writer with over 10 years of experience. Possesses practical communication and PR management skills. Expertise in proposal development, client communication, and targeted fundraising within allotted timelines. Proven track record of writing grant proposals, reports, and associated correspondence for organizations. Encouraging manager and analytical problem-solver. Excels in team building, leading, and motivating others. Excellent customer relations aptitude and strong relationship-building skills. Proficient in using independent decision-making skills and sound judgment to impact company success positively. Dedicated to enhancing employee engagement and boosting performance. Applies training, monitoring, and morale-building abilities effectively.
Overview
21
21
years of professional experience
Work History
Owner-Professional Janitorial Services
M&J X-treme Cleaning Services Inc
03.2014 - Current
- Self-motivated business owner/operator overseeing 25 employees, persuasive speaker and negotiator bringing a six-year career in small business owners who quickly masters new concepts and technologies to drive successful businesses; resourceful manager talented at developing innovative business solutions to meet customer needs; extensive background with service-oriented business with outstanding communication, encouraging good employee relations
- Skills; Customer targeting, Employee recruiting, Contract negotiations, Operations Management, Hiring, training and supervision, Strong work ethic, Natural leadership creating a team-oriented atmosphere, Customer service relations, and Strong attention to detail
- Owned and managed professional janitorial service, a commercial cleaning company
- Manages business finances, including paying vendors and suppliers for products and services rendered; Prospected to obtain new accounts while maintaining relationships with existing accounts; Preparing reports and processing timesheets for paychecks
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
Contracts and Grants Coordinator
Tallahassee Community College
02.2016 - 01.2019
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Supported successful project completion by meticulously reviewing and updating project plans to reflect changing needs and objectives.
- Implemented digital filing system, drastically reducing retrieval times and improving document organization.
- Conducted comprehensive market research to inform strategic planning.
- Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
- Played key role in rebranding efforts, coordinating between design teams and marketing to ensure cohesive and impactful launch.
- Facilitated cross-departmental workshops to identify process improvements, leading to more efficient workflow and reduced bottlenecks.
- Boosted team morale and productivity by organizing team-building activities and maintaining open-door policy for feedback and concerns.
- Developed comprehensive training materials for new staff, leading to quicker onboarding and higher initial productivity levels.
- Collaborated with IT to develop user-friendly project management tool, streamlining project tracking and reporting.
- Enhanced team communication by implementing weekly coordination meetings and detailed project update emails.
- Enhanced project tracking by developing comprehensive database, which allowed for real-time updates and adjustments.
- Improved resource allocation by developing detailed inventory management system, ensuring projects had necessary materials without overstocking.
- Streamlined administrative processes, allowing for more efficient use of resources and better support for project teams.
- Managed vendor relationships to secure best quality of services and products for organizational needs.
- Organized and maintained project documentation, enabling quick access to important information and facilitating smoother project transitions.
- Conducted comprehensive market research to inform strategic planning, leading to more targeted and effective project initiatives.
- Spearheaded volunteer program that expanded organization's community outreach, enhancing its public image and engagement.
Administrative Supervisor-Job Description
Tallahassee Community College
02.2016 - 01.2019
- Prepared annual renewal employee contracts for grants; review revised contracts for salary raises to ensure the availability of funds; Prepare board agenda items for DOT contracts and grants on a monthly basis if required; Scheduled orientation meetings with new contracts/ and grants project directors and budget manager; Assessed needs and helps resolve issues related to the employees, Human Resources, Accounts Payable, Travel, Budgets and other grant-related matters; Developed plans to address specific circumstances including corrective actions and best practices; Communicated with contacts at funding source for problem resolution and information gathering; Provided payroll information by collecting time and attendance records; Assisted HR with the hiring process, including submitting job announcements, administering and scoring interviews, scheduling and conducting interviews; Maintained administrative staff by hiring, selecting, orienting, and training employee in company policies and procedures and evaluating staff; Resolved questions/issues from staff on work procedures, policies, organization or methods
Program Director/Grant Administrator
Big Bend Habitat for Humanity
10.2006 - 01.2015
- Secured valuable funds in over 3 million in funds for various projects utilizing unparalleled persuasive skills; Tracked implementation of standard Federal grants through reviewing and monitoring submissions of semi-annual, final, and financial reports; Analyzed budget plans to ensure funds were spent-down efficiently and in-line with terms and agreements; Served as a resource by referencing Federal compliance with laws, policies, and procedures when communicating with grant Project Directors/Principle Invest; Reviewed grant reports for content and substance to ensure goals were written in measurable terms and provided a complete overview of grant activities; Created and supervised programs and planned and launched fundraising events to support programs; revised budgets and ensured the budget is adhered to throughout fiscal year; Reached out to community for volunteers and support; established positive working relationships with representatives of community organizations, state/local agencies and associations, City management and staff, and the public; Negotiated contracts with contractors, vendors, city & state government
Adjunct Professor-School of Allied Health Sciences
Florida A&M University
01.2011 - 05.2014
- Taught material from approved curriculum and developed daily lesson plans to include instructional aids; Participated in school retention initiatives by providing regular, accurate, and timely feedback to students and the school concerning academics, behavior, attendance, etc.; Motivated students to actively participate in all aspects of the educational process; Completed professional development and in-service activities per college standards; Maintained expertise in the subject area and recommended improvements in curriculum design; When possible, participated in core course academic support programs, certification programs, and student professional associations
Adjunct Professor-Healthcare Administration
Keiser University
01.2007 - 08.2013
- Provided objective and subjective feedback regarding student performance
- Advised students regarding academic matters to improve successful course completion
- Communicated proactively with campus administration regarding student performance
- Submitted a lesson plan for each class, attended in-service training, and attended weekly meetings with the department chair
- Motivated and encouraged students with career selection and course selection
- Promoted an environment that supported student learning; worked and communicated effectively with a diverse student population; communicated effectively verbally and in writing; and maintained detailed records and reports
Medicaid Investigator
The state of Florida, Agency for HealthCare Administration
11.2003 - 04.2005
- Planned, organized, and conducted preliminary and full-scale abuse investigations, utilizing specialized software such as the Florida Medicaid Management Information System, Fraud Abuse Case Tracking System, and Cold Unite
- Managed assigned caseload to ensure suspected fraudulent and abusive activities were investigated, referred to, and identified overpayments for recovery
- Recommended administrative remedies and referrals for criminal investigations; maintained up-to-date knowledge of pertinent statutes, administrative rules, and investigation methodologies and procedures used by Medicaid
- Conducted adequate research and analyses, pre-audit preparations, and prepayment reviews, determining any violations, overpayments, or denial of payment to providers
Education
Doctorate - Health Services Administration
Walden University
Minneapolis, MNAssociates of Arts - Business Administration/Health Services Administration
Keiser University
Tallahassee, FL05.2026
Masters of Science - Health Service Administration
Florida A&M University
Tallahassee, FL12.2004
Bachelor of Science - Health Information Management
Florida A&M University
Tallahassee, FL12.2002
Skills
- Operational Process Analysis
- Strategic Planning and Leadership
- Productivity and Efficiency Improvement
- Project Planning/Execution
- Customer Satisfaction
- Process Redesign
- Total Quality Management
- Continuous Improvement of Operational Processes/Standards
- Cross-Functional Team Leadership
- Revenue Goal/Growth Attainment
- Negotiation
- Persuasion
- Communication
- Training and Leadership Development
- Problem-Solving
- Decision Making
- Customer targeting
- Employee recruiting
- Contract negotiations
- Operations Management
- Hiring
- Training and supervision
- Strong work ethic
- Natural leadership
- Customer service relations
- Strong attention to detail
- Customer relations
- Multitasking and organization
- Deadline oriented
- Program leadership
- Recordkeeping and file management
- Detailed report writing
- Small business operations
- Data entry
- Compliance monitoring
- Staff development
- Office administration
- Work Planning and Prioritization
- Expense reporting
- Strategic leadership
- Administrative support
- Verbal and written communication
- Team building and leadership
- Interdisciplinary approach
- Ethical and honest
- Project coordination
- Policy implementation
- Personable and approachable
- Project management
- Discretion and confidentiality
- Cross-functional teamwork
- Budgeting and financial management
- Business management
- Proposal writing
- Deadline adherence
- Organizational leadership
Accomplishments
- Delta Sigma Theta Sorority Incorporated, 2024, Current
- The National Society of Leadership and Success, 2021
- Golden Key International Honour Society, 2022
- Venom Foundation Incorporated, Grant Consultant, 2011, Current
- Outreach Foundation Incorporated, President, 2011, 2020
- Big Bend Continuum of Care/Big Bend Homeless Coalition, 2013, 2015
- ACMPE, 2015, Current
- NAACP, 2011, 2016
- NAACP Health Care Committee, 2011, 2016
- FAMU ALUMNI, 2004, Current
- Keiser University Advisory Board, 2007, 2011
- American Grant Writers Association, 2012, Current
- State of Florida, Notary, 2014, Current
- PHA- Order of Eastern Star, 2017, Current
Internship
Agency for Healthcare Administration, 01/00, 08/02, Designed an employee training program, improved skills, enhanced productivity and quality of work, built worker loyalty, and increased individual and organizational performances., Conducted an in-depth analysis of the problem by performing a needs assessment through interviews and surveys; organized meetings updating management on training status and discussing other ideas for implementing the program., Provided written findings and recommendations to the organization; formulated, wrote, and implemented new employee orientation manuals.
Timeline
Contracts and Grants Coordinator
Tallahassee Community College
02.2016 - 01.2019
Administrative Supervisor-Job Description
Tallahassee Community College
02.2016 - 01.2019
Owner-Professional Janitorial Services
M&J X-treme Cleaning Services Inc
03.2014 - Current
Adjunct Professor-School of Allied Health Sciences
Florida A&M University
01.2011 - 05.2014
Adjunct Professor-Healthcare Administration
Keiser University
01.2007 - 08.2013
Program Director/Grant Administrator
Big Bend Habitat for Humanity
10.2006 - 01.2015
Medicaid Investigator
The state of Florida, Agency for HealthCare Administration
11.2003 - 04.2005
Associates of Arts - Business Administration/Health Services Administration
Keiser University
Masters of Science - Health Service Administration
Florida A&M University
Bachelor of Science - Health Information Management
Florida A&M University
Doctorate - Health Services Administration
Walden University