Juanita Sandoval
GRAND PRAIRIE,TX
Summary
Dependable and courteous professional with several years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
11
11
years of professional experience
Work History
Front Desk Receptionist
HomeTowne Studios
Irving, TX
09.2023 - 07.2024
- Welcome guests with a friendly greeting while performing all guest-related services.
- Handle reservation requests; check guests in/out; handle guest accounting and cashier functions.
- Make, change, and monitor reservations; review and report rate availability using the front desk computer system; update and monitor room status; promote future sales and enter sales leads.
- Maintain confidentiality of guest information and pertinent hotel data.
- Communicate with the general manager and other front desk representatives, as needed, about problems, requests, and/or concerns regarding guests and rooms.
- Maintain outside work, such as picking up trash around grounds, making sure guests are in rooms after a certain time, housekeeping if needed, and small maintenance work when needed.
- Started manager duties, preparing for assistant manager, such as closing DOTN, editing schedules every week, closing End of Day reports, and preparing audit reports in order. Made sure audit packets had housekeeping discrepancies and daily front desk housekeeping reconciliation reports were done and attached.
Front Desk/Medical Assistant
Summit Gastroenterology (Temporary)
03.2023 - 05.2023
- Answered calls, Scheduling, Checked patients in/out, Call in for refills, Instructions for upcoming colonoscopy procedure, Insurance verification, Collected co-pays, Scanned pre-op procedure in patient charts, Roomed patients, Vitals, Setup instruments for treatment of hemorrhoids, Cleaned and restocked examination rooms
Caregiver
06.2022 - 11.2022
- Checked his vitals daily (blood pressure, weight, temperature), Hygiene and personal grooming, Changed bedding and diapers, Gave medication three times daily, Prepared meals, Paid all her father’s bills, Transported father to his appointments
Front Office Medical Office Administration
Arlington Gastroenterology & Associates (Externship II)
01.2022 - 02.2022
- Greeted patients, Checked patients in, Verification of insurance and benefits, Collected insurance co-pays, Balance closing, Answer incoming calls, Processed referrals, Enter surgical orders, Filing/Scanning/Update patient information
Front Office Medical Office Administration
Treat Now Family Clinic | Arlington (Externship I)
12.2021 - 01.2022
- Scanning documents into patient charts, Answered incoming calls, Greeted patients
Production / Manager in Training
Pizza Hut | Arlington, TX
09.2021 - 10.2021
- Open/close store, Administrative paperwork, Cooked and prepared customer orders, Schedules; shift changes, Payroll, Food safety
COVID Screener
Ada Staffing | Dallas County
01.2021 - 03.2021
- Spoke with customers and asked questions to see if they were eligible to be tested, Scheduled appointments, Ensured customers were confirmed for the correct location
Packer
Premier Staffing | Grand Prairie, TX
01.2020 - 03.2020
- Packaged meat for shipping, Scrap meat, wrap it and place on tray to take to a bin, Packaged diapers, Ensure area was cleaned and always maintained
Cashier | Night Flight
Dollar Tree | Irving, TX
11.2018 - 10.2019
- Help unload product, Administrative paperwork, Ensured store was cleaned and always maintained, Customer service, Followed policies and procedures ensuring store always up to code
Cashier
Smashburger | The Colony, TX
07.2018 - 09.2018
- Processed customer orders, Served customer their meals, Maintained a clean and neat workstation
Cashier
Popeyes | Grand Prairie, TX
07.2015 - 01.2016
- Customer service, Processed customer orders, Accepted payment via debit/credit card or cash transactions
Customer Service
Six Flags | Arlington, TX
01.2014 - 01.2015
- Worked front gate – metal detection to ensure no weapons were entering the park, Inventory and stocked supplies, Park service, picked up trash
Education
DIPLOMA - Accredited Medical Office Administration Program
Concorde Career College
Grand Prairie, TX02-2022
High School Diploma -
Grand Prairie High School
Grand Prairie, TX05-2018
Skills
- Medical terminology
- Billing/Coding
- Telephone Etiquette
- Charting
- Scheduling
- Data Entry
- Collaborator
- Customer Service
- Motivated
- Hardworking
- Determined
- Trustworthy
- Punctual
- Fast Learner
- Organized
- Creative
- Insurance verification
- Collect insurance co-pays
- Sales
Timeline
Front Desk Receptionist
HomeTowne Studios
09.2023 - 07.2024
Front Desk/Medical Assistant
Summit Gastroenterology (Temporary)
03.2023 - 05.2023
Caregiver
06.2022 - 11.2022
Front Office Medical Office Administration
Arlington Gastroenterology & Associates (Externship II)
01.2022 - 02.2022
Front Office Medical Office Administration
Treat Now Family Clinic | Arlington (Externship I)
12.2021 - 01.2022
Production / Manager in Training
Pizza Hut | Arlington, TX
09.2021 - 10.2021
COVID Screener
Ada Staffing | Dallas County
01.2021 - 03.2021
Packer
Premier Staffing | Grand Prairie, TX
01.2020 - 03.2020
Cashier | Night Flight
Dollar Tree | Irving, TX
11.2018 - 10.2019
Cashier
Smashburger | The Colony, TX
07.2018 - 09.2018
Cashier
Popeyes | Grand Prairie, TX
07.2015 - 01.2016
Customer Service
Six Flags | Arlington, TX
01.2014 - 01.2015
DIPLOMA - Accredited Medical Office Administration Program
Concorde Career College
High School Diploma -
Grand Prairie High School
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