Juanita Shutt

• Security Clearance: Secret
• Practiced technical assistance and support.
• Acquired skills in managing Active Directory with privileged access at the network level.
• Planned topology, installed, configured, analyzed, and monitored hardware and software.
• Gained knowledge regarding installing upgrades, guaranteeing availability, integrity and reliability of components of the systems.
• Created functional VoIP and wireless systems.
• Conducted tests to confirm operability and functionality; diagnosed hardware and software issues to address physical and logical processing problems.
• Evaluated and addressed security vulnerabilities in installed system hardware and software.
• Learned how to install, maintain and repair hardware devices that support communication and information systems.
• Utilized in-depth knowledge of concepts, principles, methods, and practices, along with diagnostic equipment and complex software, to identify and resolve internal system and network conflicts.
• Adheres to management control plan requirements.
• Addressed and corrected identified discrepancies.
• Performed additional duties and followed instructions as assigned.
• Demonstrated troubleshooting procedures on an Automated Information System.
• Configured workstations with peripheral devices.
• Perform user account management.
• Installed virtualization software.
• Configured Voice over Internet Protocol.
• Implemented a LAN from a network plan.
• Configured mobile device on an enterprise network

• Inspect skis and snowboards for damage, wear, and safety issues.
• Assess the condition of bindings, edges,

Identify areas requiring repair or maintenance.

• Perform ski and snowboard repairs, including: Base repairs (filling gouges, P-Tex work).
• Edge tuning (sharpening and bevel adjustments).
• Binding adjustments and replacements
• .Top sheet repairs (cosmetic fixes).
• Wax skis and snowboards to optimize glide performance.
• Mount bindings according to industry standards.
• Test repaired equipment to ensure functionality and safety.
• Communicate with customers to understand their equipment needs.
• Provide friendly and knowledgeable advice on ski maintenance and upgrades.
• Explain repair options and associated costs.
• Maintain an organized inventory of replacement parts, tools, and materials.
  Order supplies as needed.
  Keep accurate records of repairs performed.
• Ensure that all repairs meet industry standards and safety guidelines.
  Continuously improve repair techniques and stay updated on industry trends.
  

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Enhanced communication within the team by encouraging open dialogue among all members.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
• Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.

Unloaded, inspected, and stored damaged and returned products.

• Handled escalated customer cases professionally and diplomatically, resolving complex situations to maintain customer loyalty while adhering to company guidelines.
• Managed returns inventory, ensuring accurate record-keeping and proper disposal or restocking of items.
• Streamlined returns process for increased efficiency and reduced processing time.
• Improved customer satisfaction by efficiently processing return requests and providing timely resolutions.
• Led training sessions for new employees on proper returns procedures, fostering a consistent approach across the team.
• Conducted thorough investigations of disputed returns claims, upholding company policies while maintaining positive customer relationships.
• Adhered to company safety guidelines to minimize warehouse accidents.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Resolved printer issues.
• Engaged in customer support chat while processing returns.
• Exceeded daily quota for returns processed.
• Willing to assist in other duties around the warehouse.

• Assisted in training new technicians to ensure consistent quality service across the team.
• Increased revenue by upselling additional products, such as protective gear, accessories, or lessons.
• Remained up-to-date on industry trends and advancements in ski technology, allowing for well-informed recommendations to clients.
• Reduced wait times for customers by efficiently managing the flow of traffic during peak hours.
• Maintained a clean and organized work environment, ensuring optimal functionality and safety for both staff and customers.
• Improved workplace safety by conducting regular maintenance checks on all rental equipment.
• Ensured proper fitting of ski equipment to minimize risk of injury and maximize comfort for clients.
• Boosted repeat business through exceptional customer service and timely resolution of issues.