JUANITA SOTELO
SAN ANTONIO,TEXAS
Summary
Dedicated and highly dependable, Administrative Office Manager with over 14 years experience in diverse organizations of all sizes and across multiple industries which include Military, School Education, and Business Incorporation's. Technologically-savvy with multiple software and systems. Excellent communication skills, ability to multitask effectively, detail oriented, strong work ethic, and top-notch management abilities in business, financial, customer service and clerical areas.
Overview
8
8
years of professional experience
Work History
Administrative Office Manager
DLux Kreationz
06.2019 - Current
- Developed and maintained professional relationships with customers, suppliers and vendors.
- Coordinated with vendors and suppliers to facilitate timely deliveries and payments.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Collected payments, processed transactions and updated relevant records.
- Successfully managed budgets, accounts, purchase orders, invoices, contracts, parts/supplies, and customer custom work orders.
- Promoted company thru website and social media to attract customers and advertise.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Responded to customer requests for products, services, and company information professionally.
- Assisted in the planning of Car Club Show Events, Travel Arrangements and Nocturnal - San Antonio Car Club meetings.
- Provided administrative support by performing clerical task such as customer support, data entry, scanning, emailing, filing documents, and managing invoices/purchase orders.
- Handled cash transactions and maintained sales, payments. invoices and financial records accurately,
- Organized, maintained and updated information in computer databases, created documents and correspondences.
- Confirmed appointments, communicated with clients, and updated client records.
Special Education Teacher
BASIS Independent Schools
08.2022 - 06.2023
- Promoted a positive learning environment through the use of differentiated instruction and individualized support for diverse learners.
- Improved student behavior management by implementing consistent routines, clear expectations, and positive reinforcement strategies.
- Evaluated student progress regularly using various assessment methods, ensuring accurate measurement of skill development and areas requiring additional support.
- Coordinated with general education teachers to develop accommodations or modifications necessary for successful inclusion of students with special needs in mainstream classrooms.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Taught multiple subjects to students with intellectual or emotional disabilities.
- Taught students across multiple classifications and degrees of special needs.
- Provided professional development training to educate faculty and staff on laws and regulations governing special education.
School Counselor / Administrator
School Of Excellence In Education
07.2015 - 07.2019
- Enhanced student emotional well-being by providing individual and group counseling sessions.
- Collaborated with teachers and administrators to address the social, emotional, and academic needs of all students.
- Developed a safe and supportive school environment by promoting positive behavior and addressing issues such as bullying and harassment.
- Promoted mental health awareness among staff members through training programs on topics such as stress management, self-care, and recognizing warning signs in students.
- Empowered parents/guardians involvement in their children''s education via organizing educational workshops and providing resources on academic, career, and personal/social development.
- Supported students transitioning between grade levels by working with teachers to develop effective transition plans aimed at minimizing potential challenges during adjustment periods.
- Maintained a high level of professional development through continuous education, conference attendance, and participation in professional organizations related to school counseling.
- Provided crisis intervention in response to emergencies, employing existing trust, and rapport to deescalate situations.
- Coordinated with outside agencies to determine students receive appropriate services and resources.
- Conducted psychoeducational assessments to identify areas of academic and behavioral strengths and weaknesses and recommend modifications to improve learning and behavior.
- Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
- Collaborated with parents, school faculty and social workers to address problems and grow student success.
- Oversaw the hiring process for new staff members to ensure that qualified candidates were selected to promote academic excellence within the school community.
- Served as an approachable liaison between administration, faculty, parents, and students to ensure effective communication and cooperation within the school community.
- Acted as principal for day-to-day running of school as well as key decision making.
- Trained teachers on effective teaching techniques, classroom management strategies, and behavior modification.
- Modeled expected and appropriate leadership to promote teaching staff and administrative personnel's positive interaction with students and families.
- Maintained records for school, district, state and federal requirements.
- Supported hiring, training, and disciplinary action in compliance with legal guidelines and requirements.
- Coordinated yearly operations and staff budget, tracked expenses, and documented actions.
- Administered personnel policies and procedures for school faculty and staff.
Education
Master of Arts - Counseling And Guidance
Texas A&M University - San Antonio
San Antonio, TX12.2013
Bachelor of Science - Kinesiology
Texas A&M University - San Antonio
San Antonio, TX05.2006
Associate of Arts - Kinesiology
San Antonio College
San Antonio, TX05.2003
Skills
- Scheduling/Calendar Management
- Event/Car Club/and Travel Coordination
- Customer Service
- Vendor Relations
- Business Recordkeeping
- Budgeting and Finance
- Software/Computer/Office Equipment Proficiency
- Clerical/Office Experience
- Money Handling Abilities
Additional Information
4-years experience as a Administrative Office Manager for DLux Kreationz, Inc.
4-years experience as a School Counselor / Administrator Counseling PK-12 grade students and Daily School Operations.
6-years experience as a Civilian GS-03 Administrator Clerk on San Antonio Military Bases that include: Kelly AFB, Brooks AFB, Lackland AFB, and Ft. Sam Post.
Timeline
Special Education Teacher
BASIS Independent Schools
08.2022 - 06.2023
Administrative Office Manager
DLux Kreationz
06.2019 - Current
School Counselor / Administrator
School Of Excellence In Education
07.2015 - 07.2019
Master of Arts - Counseling And Guidance
Texas A&M University - San Antonio
Bachelor of Science - Kinesiology
Texas A&M University - San Antonio
Associate of Arts - Kinesiology
San Antonio College
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