Summary
Overview
Work History
Education
Skills
Timeline
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Juanita Stevenson

Juanita Stevenson

Customer Service Rep/Counselor
Lancaster,TX

Summary

Dedicated, client-focused professional looking to use my diverse background in customer service and project management to build a career with a company that values team work, drive, and hard work. Summary of Qualifications Ability to apply previous experience and knowledge to successfully address new challenges. Ability to understand and meet the needs of internal and external customers, increase client satisfaction, and resolve issues. AR, AP, Call Center, Logistics, Office Administration, Project Management experience. Experience training and developing staff.

Overview

32
32
years of professional experience

Work History

Lifeskills Couselor

Greater Dallas Lifeskills
03.2014 - Current
  • Modeled positive behavior skills as well as good problem-solving and relationship-building abilities to improve clients' social integration.
  • Helped clients to identify challenges and set goals.
  • Customized strategies based on individuals' goals and strengths and offered each positive reinforcement to continue progress against goals.
  • Provided insight and ideas to promote client growth.
  • Helped to integrate clients in local community by teaching important social and work-related skills.
  • Intervened in crisis situations to provide counseling and support.

Accounts Receivable Specialist

SALLY BEAUTY SUPPLY
06.2013 - 12.2015
  • Utilized software system to apply and transfer payments
  • Worked with customers to resolve past due accounts (collections)
  • Researched and analyzed accounts
  • Working directly with upper management, maintained a key role in a continual client service improvement process.

Customer Service

UNITED PARCEL SERVICE
06.1991 - 07.2012
  • AP/AR; Office Administration; Loss Prevention; Logistics, Correspondence (Project Management), Selected to cross-train in several key departments
  • Worked with sales to generate business by analyzing client business needs and presenting them with value added options to address their business needs
  • Set up client accounts and coordinated internal actions to ensure client satisfaction
  • Trained and coached junior staff, providing high levels of motivation through continual feedback
  • Fielded and addressed customer concerns
  • Honed communication and conflict resolution skills working in the Call Center, Complaint, and Accounting Departments
  • Resolved internal and external client issues
  • Stayed current on all policies and procedures related to my various positions
  • Successfully worked under tight timelines/deadlines, and addressed emergency call-outs
  • Performed a variety of administrative functions (i.e.; answered phones, faxed, emailed, etc.)
  • Accurately processed shipping and receiving orders.

Education

Associate of Arts - Computer Science

Tyler Junior College

Ph.D. - Counseling

Harvest Christian University
Dallas Texas
05.2022

Skills

  • Strong working knowledge of Microsoft Office Suite
  • Working and transferable knowledge of various software systems (ie; Accounting, Logistics/Shipping, etc)
  • Strong communication, negotiation, conflict resolution and problem solving skills

Timeline

Lifeskills Couselor

Greater Dallas Lifeskills
03.2014 - Current

Accounts Receivable Specialist

SALLY BEAUTY SUPPLY
06.2013 - 12.2015

Customer Service

UNITED PARCEL SERVICE
06.1991 - 07.2012

Associate of Arts - Computer Science

Tyler Junior College

Ph.D. - Counseling

Harvest Christian University

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Juanita StevensonCustomer Service Rep/Counselor