Juanita Stiltner
Greensboro,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Billing and Account Management Rep 1
Charter Communications, Spectrum
Greensboro, NC
01.2023 - 01.2024
- Participated in training sessions designed to improve overall job performance.
- Established positive relationships with customers through effective communication techniques.
- Educated customers on product features and benefits to ensure they had an excellent shopping experience.
- Assisted co-workers during busy periods or whenever needed in order to provide excellent customer service.
- Demonstrated exceptional service skills by going above and beyond to satisfy customers.
- Greeted customers and responded to inquiries in a timely manner.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Maintained positive working relationship with fellow staff and management.
- Recognized by management for providing exceptional customer service.
Instacart Shopper
Instacart
Greensboro , NC
12.2021 - 01.2023
- Practiced clean and sanitary shopping with minimal product handling and used safety kits diligently to protect customers and others.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
Shit Manager/Key Holder
Murphy USA
Greensboro , NC
07.2021 - 04.2022
- Ensured proper opening and closing procedures were followed daily.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Debt Collection Specialist
Pra Group Inc
Danville, VA
08.2020 - 09.2021
- Assisted clients with questions or concerns about their accounts in a professional manner.
- Provided guidance to customers on how to manage their finances and stay current on their obligations.
- Maintained accurate records of all collections activities and progress.
- Received payments and posted amounts to customer accounts.
- Answered customer questions regarding account discrepancies or problems.
- Attended continuing education courses related to debt collection laws, regulations, and practices.
- Secured payments by following up with customers which disregarded promise to pay.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
Education
High School Diploma -
Bartlett Yancey High School
Yanceyville, NC06-2012
Skills
- Customer Support
- Technical Troubleshooting
- Inbound and Outbound Calling
- Product Knowledge
- Complaint Resolution
- Call Management
- Data Entry
- Problem-Solving Abilities
- Call Center Operations
- Account Management
- Active Listening
- Positive and Professional
- Research
- Customer Education
Certification
- Frontline Management Certificate completion at University of Denver
Accomplishments
- Head of Class
- Ambassador
- Copilot Captain times 2
- Repair Rep 1 training
Timeline
Billing and Account Management Rep 1
Charter Communications, Spectrum
01.2023 - 01.2024
Instacart Shopper
Instacart
12.2021 - 01.2023
Shit Manager/Key Holder
Murphy USA
07.2021 - 04.2022
Debt Collection Specialist
Pra Group Inc
08.2020 - 09.2021
High School Diploma -
Bartlett Yancey High School